Nancy Wiggs
Port Jefferson,NY
Summary
Professional Experience
Experienced with managing patient accounts and resolving billing discrepancies. Utilizes strong analytical skills to ensure accuracy in financial record-keeping and claim processing. Knowledge of effective communication strategies to support patient inquiries and insurance coordination.
Overview
11
11
years of professional experience
Work History
Patient Account Representative
Northwell Health
01.2025 - Current
- Collect, post and manage patient payments
- Submit claims to Insurance companies
- Prepare and review statements
- Review delinquent accounts and call when Patient is in Collections
- Process payments from insurance companies
- Maintain HIPAA confidentiality
- Customer service Skills
- Medical Coding
- Hospital Coding
- Procedure and Office visit coding
- Organization on all accounts worked
- Attention to detail
- Problem- Solver
Patient Access Associate
Northwell Health
08.2021 - 01.2024
- Company Overview: Long Island Digestive Disease Consultants - Patient Access Department.
- Strong focus on good customer service delivery.
- Patient registration procedures
- Strong knowledge of medical terminology
- Understands patient confidentiality and HIPAA rules
- Excellent data entry and patient skills
- Insurance registration that are available to patients
- Strives to make the best experience when registering new and existing patients
- Attentive to detail when relaying clinical questions to our staff
- Finding emergency appointments for new and existing patients
- Long Island Digestive Disease Consultants - Patient Access Department
Sales Representative
Top Doctor Awards
03.2021 - 08.2021
- Sales Representative in the plaque production department at Top Doctor
- Managing new leads through Ring Savvy to sell plaques recognizing and commemorating the achievement of today’s Top Doctors.
- Responsible for submitting orders for the plaque’s before they get engraved.
- Processing payment for the plaque orders
- Sales pitch development
- Meets sales goals every week.
Assistant Bookkeeper
East Coast Nurseries Inc.
07.2017 - 01.2021
- Calculate, format, and assemble financial records including income and billing statements for the head accountant.
- Maintain accounting records on Sage and SBI accounting software.
Tour Guide Representative
The Bridgeport & Port Jefferson Steamboat Company
05.2016 - 01.2020
- Organize special-interest travel to points-of-interest in New England.
- Resolve abrupt changes in schedule affecting passengers, crew, and partner agencies.
- Coordinate transportation for academic, athletic, and special events
- Collaborate with the accounting department to ensure proper billing of clients.
Campus Tour Guide
Hudson Valley Community College
08.2014 - 05.2016
- Advertised campus to prospective students, parents, counselors, and academic groups through walking tours.
- Recorded prospective student information with the Office of Admissions.
- Trained incoming tour guides in working with prospective students, record keeping, and public speaking.
- Presented information to prospective families in large forums.
Education
Bachelors - Human Resource Management
Empire State College
12-2026
High School Diploma -
Rocky Point High School
Rocky Point, NY06.2012
Skills
- Sage
- SBI
- Microsoft Office - PowerPoint
- Microsoft Office – Excel
- Paychex Sales
- CGM
- GGASTRO
- Sorian
- Athena
Timeline
Patient Account Representative
Northwell Health
01.2025 - Current
Patient Access Associate
Northwell Health
08.2021 - 01.2024
Sales Representative
Top Doctor Awards
03.2021 - 08.2021
Assistant Bookkeeper
East Coast Nurseries Inc.
07.2017 - 01.2021
Tour Guide Representative
The Bridgeport & Port Jefferson Steamboat Company
05.2016 - 01.2020
Campus Tour Guide
Hudson Valley Community College
08.2014 - 05.2016
High School Diploma -
Rocky Point High School
Bachelors - Human Resource Management
Empire State College