Noel Sims
Chicago,USA
Summary
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2025 - 10.2025
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored new team members on workflow processes and best practices.
- Monitored inventory levels, facilitating timely reordering of supplies to prevent shortages.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Starbucks
06.2022 - 03.2025
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Distributed samples of popular coffee blends to create sales opportunities.
- Collaborated with team members to ensure a positive customer experience from start to finish.
Team Lead
Oberweis Ice Cream And Dairy
04.2021 - 08.2021
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Managed store closing and opening procedures to ensure safety and security.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
Crew Trainer
Oberweis Ice Cream And Dairy
01.2021 - 04.2021
- Assigned tasks and responsibilities to crew members based on abilities and experience.
- Monitored employee progress and provided constructive criticism.
- Provided coaching and mentorship to foster a positive work environment among staff members.
- Ensured compliance with all safety regulations, company policies and procedures in the workplace.
- Explained training information in easily understandable terms for individuals from all backgrounds and levels.
Sales Associate
Justice Tween Clothing
09.2020 - 12.2020
- Greeted customers warmly and offered assistance.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Enticed customers with sales and promotions to boost sales.
- Delivered exceptional customer service by assisting with product selection and addressing inquiries.
Education
High School Diploma -
Lindblom Math And Science Academy
Chicago, IL06-2021
Skills
- Time management
- Problem-solving
- Active listener
- Multitasking and organization
- Effective communication
- Cash handling
- Employee training
- Staff management
Timeline
Shift Supervisor
Starbucks
03.2025 - 10.2025
Barista
Starbucks
06.2022 - 03.2025
Team Lead
Oberweis Ice Cream And Dairy
04.2021 - 08.2021
Crew Trainer
Oberweis Ice Cream And Dairy
01.2021 - 04.2021
Sales Associate
Justice Tween Clothing
09.2020 - 12.2020
High School Diploma -
Lindblom Math And Science Academy