Noel Smithers
Alden,NY
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Donovan Chiropractic and Wellness
01.2026 - Current
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Assisted patients with check-in and check-out processes for efficient service delivery.
- Utilized electronic health record systems to maintain accurate patient information.
- Coordinated insurance verification and billing inquiries, enhancing patient communication.
- Maintained a clean and organized reception area to ensure a welcoming environment.
- Handled incoming calls and inquiries, providing timely responses to patient needs.
- Collaborated with chiropractic staff to streamline office procedures and improve workflow.
- Supported administrative tasks, contributing to overall clinic efficiency and patient satisfaction.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced administrative errors by consistently verifying insurance information.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Supported positive patient experience by offering assistance with filling out health forms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed medical insurance claims and payments.
Medical Receptionist
Dr. George Haddad MD
11.2019 - 12.2025
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed medical insurance claims and payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Front of House Manager
Buffalo Creek Bar & Grill
09.2022 - 10.2025
- Supervised front-of-house operations to ensure high service standards and customer satisfaction.
- Trained and mentored staff on customer engagement and operational procedures.
- Implemented inventory management systems to optimize supply levels and reduce waste.
- Developed training programs to enhance team performance and improve service efficiency.
- Coordinated special events, managing logistics and guest requirements for seamless execution.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
Education
High School Diploma -
Clarence High School
Clarence NYSkills
- Front desk operations
- Appointment scheduling
- Telephone etiquette
- Patient registration
- HIPAA compliance
- Insurance verifications
- Co-payment collection
- Administrative support
- Insurance authorizations
Timeline
Medical Receptionist
Donovan Chiropractic and Wellness
01.2026 - Current
Front of House Manager
Buffalo Creek Bar & Grill
09.2022 - 10.2025
Medical Receptionist
Dr. George Haddad MD
11.2019 - 12.2025
High School Diploma -
Clarence High School