Noelia Cardoza
Houston
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
Ai United Insurance
01.2024 - 06.2025
- Assisted clients in selecting appropriate insurance coverage options.
- Processed insurance applications and ensured accurate documentation.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Lead Teller
A1 check cashing
Houston
05.2021 - 06.2023
- Supervised daily cash operations and ensured compliance with company policies.
- Trained new tellers on procedures and customer service best practices.
- Managed cash drawer balances and resolved discrepancies promptly.
- Collaborated with team members to improve workflow efficiency and service speed.
Cashier Team Lead
Family Thrift Center
Houston
01.2019 - 04.2021
- Supervised cashier team, ensuring efficient customer service and accurate transactions.
- Trained new cashiers on company policies and point-of-sale systems.
- Managed cash drawer balances, preventing discrepancies throughout shifts.
- Resolved customer complaints, enhancing satisfaction and loyalty to the brand.
- Answered customer questions and provided store information.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Education
High School Diploma -
Furr High School
Houston, Texas05-2020
Skills
- Team collaboration
- Customer service
- Organization
- Computer skills
- Call center operations
- Cash management
- Sales techniques
- FLUENT IN SPANISH
- Collaboration and teamwork
Languages
Spanish
Native/ Bilingual
Certification
- Limited line
Timeline
Insurance Agent
Ai United Insurance
01.2024 - 06.2025
Lead Teller
A1 check cashing
05.2021 - 06.2023
Cashier Team Lead
Family Thrift Center
01.2019 - 04.2021
High School Diploma -
Furr High School