Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Noelia Cepeda

Rio Grande City

Summary

Looking to transition into new field, bringing skills developed in high-pressure emergency communication environment. Skilled in handling urgent situations with precision and maintaining clear, effective communication. Ready to apply problem-solving and quick decision-making abilities to new professional challenge.

Overview

1
1
year of professional experience

Work History

Dispatcher

Roma Police Departmant
11.2023 - 03.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Education

Associate of Arts - Criminal Justice

South Texas College
McAllen, TX
12-2024

High School Diploma -

Rio Grande City High School
Rio Grande City, TX
05-2020

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Time management
  • Prioritizing calls
  • Problem-solving
  • Schedule management
  • Updating logs
  • Team collaboration
  • Record keeping
  • Critical thinker

Languages

Spanish
Native or Bilingual

Work Type

Full Time

Timeline

Dispatcher

Roma Police Departmant
11.2023 - 03.2025

Associate of Arts - Criminal Justice

South Texas College

High School Diploma -

Rio Grande City High School

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