Noelle Baiori
Lawrenceville,NJ
Summary
Accomplished General Manager at Wash Cycle Laundry, adept in financial administration and staff supervision, significantly enhanced business growth through strategic planning and quality management. Expert in contract negotiations, achieving operational excellence and fostering customer and employee loyalty. Demonstrated proficiency in P&L management, streamlining workflow, and implementing effective quality assurance standards.
Overview
3
3
years of professional experience
Work History
General Manager
Wash Cycle Laundry
12.2016 - 09.2017
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented operational strategies and effectively built customer and employee loyalty.
Manager of Quality Assurance
Wash Cycle Laundry
02.2016 - 12.2016
- Implemented new quality assurance and customer service standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Reported production malfunctions to managers and production supervisors.
- Inspected products and worker progress throughout production.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
Customer Service Representative
Wash Cycle Laundry
03.2015 - 02.2016
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Developed and updated databases to handle customer data.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
Triton High School
Runnemede, NJ06.1994
Skills
- Financial Administration
- Contract Negotiations
- Staff Supervision
- P&L Management
- Workflow Planning
- Quality Management
- Business Administration
Timeline
General Manager
Wash Cycle Laundry
12.2016 - 09.2017
Manager of Quality Assurance
Wash Cycle Laundry
02.2016 - 12.2016
Customer Service Representative
Wash Cycle Laundry
03.2015 - 02.2016
High School Diploma -
Triton High School
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