Summary
Overview
Work History
Education
Skills
Timeline
Generic

Noelle Bourquin

Coatesville

Summary

Dynamic Field Service Engineer with extensive experience at Bruker AXS LLC, excelling in troubleshooting and equipment calibration. Proven ability to enhance customer satisfaction through effective communication and timely service. Skilled in installing and maintaining complex machinery, ensuring optimal performance and reliability while fostering strong client relationships.

Overview

27
27
years of professional experience

Work History

Field Service Engineer

Bruker AXS LLC
07.2018 - Current
  • Installed and repaired X-ray diffraction equipment on clients' premises.
  • Upgraded and modified products and handled special assignments.
  • Managed administrative tasks such as maintaining customer service logs and internal service records.
  • Scheduled service calls according to customer location and urgency of need.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.

Field Service Engineer

Beckman Coulter
10.2008 - 05.2018
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Scheduled service calls according to customer location and urgency of need.
  • Updated and maintained assigned machines per manufacturer specifications.

Assistant Construction Site Manager

Changebridge Construction
03.2001 - 01.2004
  • Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
  • Communicated daily with vendors to keep project fully operational.
  • Identified and resolved construction issues promptly to prevent delays.

Service Manager

Griffon Associates
05.1998 - 03.2001
  • Met with customers to discuss service needs and offer available solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Resolved customer complaints in professional and timely manner.

Education

Bachelor of Science - Biomedical Engineering

DeVry University
Phoenix, AZ

Skills

  • Troubleshooting, Maintenance and repair
  • Computer hardware repair
  • Equipment calibration
  • System diagnostics
  • Instrumentation calibration
  • Equipment installation and repair
  • Equipment installation
  • Testing and diagnostics
  • Preventive Maintenance
  • Hardware installation
  • Customer service

Timeline

Field Service Engineer

Bruker AXS LLC
07.2018 - Current

Field Service Engineer

Beckman Coulter
10.2008 - 05.2018

Assistant Construction Site Manager

Changebridge Construction
03.2001 - 01.2004

Service Manager

Griffon Associates
05.1998 - 03.2001

Bachelor of Science - Biomedical Engineering

DeVry University

Similar Profiles

CREATE PROFILE
Noelle Bourquin