Noelle Chaffin
Antioch,TN
Summary
Personable and dedicated Customer Service Representative with extensive experience in healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with passion for building relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Kharis Care
Nashville, TN
03.2023 - Current
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated and managed daily administrative operations of the office.
- Provided administrative support to Managers and Executive team including managing calendar
- Assisting the HR department with applicants
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Preschool Teacher
Christ Church Day School - Nashville
, TN
07.2023 - 11.2023
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Assisted in providing a safe and secure environment for children.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Led story time sessions designed to promote literacy skills among young learners.
- Organized educational materials and resources to create an engaging learning environment.
- Participated in parent-teacher conferences to discuss academic progress of each child.
CIGNA GRIEVANCE SPECIALIST
Cigna
Nashville, TN
05.2021 - 05.2022
- Grievance Administration Division project, making clarification calls to members to clarify complaint & making grievance resolution calls to members
- Managed average of 50 calls per day
- Grievance Intake of new inbound grievances
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Worked with customers to understand needs and provide excellent service
- Improved operations through consistent hard work and dedication.
CUSTOMER SERVICE LEAD REPRESENTATIVE
Collabera, at Cigna
Nashville, TN
10.2020 - 05.2021
- Call Center- Taking ownership of customer's issues and worked to resolve them over the phone first time, known as First Call Resolution
- Answering benefit & claims questions using QNXT, explaining members' claims and status, guiding on appeals process, & guidance on initiating authorization for pharmacy & medical procedures
- Grievance Administration Division project, making clarification calls to members to clarify complaint & making grievance resolution calls to members
- Promoted positive experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
PRESCHOOL TEACHER
Lancaster Christian Early Learning Center
Murfreesboro, Tennessee
04.2019 - 09.2020
- Organized activities to teach preschool children foundational learning skills such as letters and numbers and shapes
- Monitored students' academic, social and emotional progress and recorded in individual files
- Gave one-on-one attention to children while maintaining overall focus on entire group
- Building relationships with parents.
New Business Customer Service
Aetna
Franklin, TN
10.2010 - 04.2019
- Data Entry of Medicare Supplement applications
- Customer Service for application processing, Trainer of team members during AEP
- Employee of the month for outstanding job performance, team spirit and dedication
- Values in Action award: Aetna Way Value-Caring
- Timely Printing & assembly of Medicare Supplement policies & ID cards
- Receptionist role managing large call volume with speed and efficiency, 85+ calls.
Education
Education - Early Childhood Education
Nashville State Community College
trueBusiness - Marketing
Argosy University
Nashville, TNSkills
- Clerical Support
- Appointment Scheduling
- Customer Service
- Dedicated Team Player
- Filing and data archiving
- Reception oversight
Certification
- CPR and First Aid: adult, child & infant
- Training in Fundamentals of Communication
Timeline
Preschool Teacher
Christ Church Day School - Nashville
07.2023 - 11.2023
Administrative Assistant
Kharis Care
03.2023 - Current
CIGNA GRIEVANCE SPECIALIST
Cigna
05.2021 - 05.2022
CUSTOMER SERVICE LEAD REPRESENTATIVE
Collabera, at Cigna
10.2020 - 05.2021
PRESCHOOL TEACHER
Lancaster Christian Early Learning Center
04.2019 - 09.2020
New Business Customer Service
Aetna
10.2010 - 04.2019
Education - Early Childhood Education
Nashville State Community College
Business - Marketing
Argosy University
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