Noelle Fiame
Fort Worth,TX
Summary
Dedicated professional with strong relationship-building and time management skills in high-pressure restaurant settings. Demonstrated ability to manage tables of varying sizes while maintaining accuracy and exceptional service. Committed to enhancing customer satisfaction and fostering long-term loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Malai Kitchen
Southlake, TX
06.2025 - Current
- Resolve customer complaints promptly to sustain positive reputation.
- Upsell higher-end products, leading to significant sales increases.
- Prepare dining areas meticulously to ensure cleanliness and uphold hygiene standards.
- Maintain comprehensive menu knowledge to effectively address ingredient and cooking method inquiries.
- Collaborate with kitchen staff to provide safe, delicious alternatives for customers with dietary restrictions.
- Arrange tables thoughtfully to enhance guest experiences and encourage repeat business.
Lead Server
Barra Santos
03.2023 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
General Manager of Food Service
Broadstreet Oyster Company
06.2021 - 02.2023
- Managed day to day operations of restaurant, including staff scheduling, customer service, and inventory management
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Develop and implement strategies to increase customer satisfaction and loyalty
- Train and supervise staff to ensure quality service and adherence to company policies.
- Monitor financial performance and develop strategies to maximize profits
- Handle customer complaints and resolve any issues in timely and professional manner
Front of House Lead
Broadstreet Oyster Company
10.2020 - 05.2021
- Train new staff members on customer service and restaurant policies
- Monitor customer feedback and take appropriate action to ensure customer satisfaction
- Ensure that all restaurant policies and procedures are followed
- Provided excellent customer service to all guests
- Maintained clean and organized work area
Catering Attendant
Gukenheimer
09.2018 - 06.2020
- Demonstrated knowledge of menu items and corresponding ingredients.
- Assisted in menu planning and event coordination
- Arranged furniture and added decorations to assist in setting up for catering events.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Oversaw catering orders to verify accuracy and completeness.
Education
Bachelor of Arts - Sociology
California State University - Dominguez Hills
Carson, CA06-2019
Skills
- Food safety practices
- Team leadership
- Multitasking and organization
- High volume dining
- Problem resolution
- Time management
- Positive workplace culture
- Relationship building
- Point of sale (POS) system operations
- Wine service
- Cleanliness standards
- Attention to detail
Certification
- Servsafe
- TABC
Timeline
Server
Malai Kitchen
06.2025 - Current
Lead Server
Barra Santos
03.2023 - Current
General Manager of Food Service
Broadstreet Oyster Company
06.2021 - 02.2023
Front of House Lead
Broadstreet Oyster Company
10.2020 - 05.2021
Catering Attendant
Gukenheimer
09.2018 - 06.2020
Bachelor of Arts - Sociology
California State University - Dominguez Hills