Detail-oriented Manager offering over 10 years of experience in leading small to mid-sized teams, focused on people and process improvement. Experience managing multiple projects and working with cross-functional teams and stakeholders.
Overview
13
13
years of professional experience
Work History
Store Manager
LANDS’ END
Honolulu, HI
12.2018 - Current
Oversee and execute all aspects of store operations including recruiting, hiring, training, inventory management, customer enhancement, and process improvement.
Standardized onboarding process to ensure eligibility and completion of documentation.
Manage and coordinate Fit Event workshops and packet distribution.
Analyze inventory data to identify opportunities leading to double digit sales increase.
Created and projected annual expense report, executing operations under budget.
Facilitate meetings with cross-functional teams and stakeholders.
Assistant Store Manager
LANDS’ END
Honolulu, HI
12.2017 - 12.2018
Opened the first and only Lands' End school uniform store in Hawaii
Responsible for store opening, store closing, merchandising, new hire training, inventory
Created store manual for standard operating procedures and new hire training.
Lead daily staff meetings and increase employee engagement.
Serve as a point of escalation for technical support, as well as operational and workflow issues
Point person for customer service training and conflict resolution.
Department Supervisor
SULLIVAN FAMILY OF COMPANIES
Honolulu, HI
12.2010 - 12.2017
Manage 10 department managers across 5 departments and 4 islands.
Trained 40+ employees for compliance and implementation of DOH and OSHA regulations
Developed and executed store schematics to increase profitability and reduce waste
Lead store resets and new store setup
Monitor and optimize sales performance through analysis of sales and shrink reports.
Build and maintain relationships with vendors and store directors.
Participate in monthly meetings with department directors and CEO.
Education
Bachelor - Family Resources
University of Hawaii
2006
High School Diploma -
Iolani School
Honolulu
2001
Skills
Process Improvements
Verbal and Written Communication
Project Management
Data Analysis
Computer skills and programs: Excel, Microsoft 365, Microsoft Teams, Zoom, PowerPoint