Franco Varas
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Experienced with team leadership, strategic planning, and operational management.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Boucher Brothers Management Inc
12.2017 - 03.2022
- Beach manager, to ensure the beach chairs were set correctly and ready for the day
- Worked with the team to improve efficiency on various projects
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Communicated with managers from other departments to maintain transparency
- Developed and implemented policies aimed at increasing team productivity and improving operational efficiency
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Interacted with customers to assess their needs and recommend products or services
- Instructed team members on how to implement successful operational and sales strategies
- Analyze customer feedback and make recommendations for how to improve processes and service levels
- Offered current employees the chance to take advantage of additional training opportunities
Valet Attendant
Townepark
05.2022 - 01.2023
- Recorded the make, model, and exact location of each parked vehicle for easy retrieval
- Parked and retrieved cars with care, safety, and speed to avoid causing damage and keeping customers waiting
- Cleared customer areas of safety hazards, soiled items, and trash
- Shuffled cars around the parking lot to maximize space
- Greeted all visitors with a professional greeting and explained the car retrieval procedures
- Was quick to respond to customer requests and provided helpful advice
Beach Server
Bath Club
01.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple beach chairs simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked efficiently to keep the beach chairs and cabanas clean at all times.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Car Salesperson
Metro Ford
01.2024 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
Education
High School -
Miami Beach Senior High School
Miami Beach, FL01.2018
Skills
- Bi-Lingual
- Deadline-driven
- Relationship development
- Strong negotiation
- Building rapport
- Team building
- Revenue generation
- Safety-conscious
- Forecasting
- Process improvement
- Guest service
- Business operations
- Organization
- Commercial driving expertise
- Excellent time management
- Problem resolution
- Team development
- Supervision
- Team management
- Fast learner
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Car Salesperson
Metro Ford
01.2024 - Current
Beach Server
Bath Club
01.2023 - 01.2024
Valet Attendant
Townepark
05.2022 - 01.2023
Assistant Manager
Boucher Brothers Management Inc
12.2017 - 03.2022
High School -
Miami Beach Senior High School
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