Noemi Alcantara
Chelsea,MA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Store Manager
TJX Companies HomeGoods
07.2010 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Team Supervisor
Target
09.2004 - 02.2009
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
Education
Bushwik High School
Brooklyn, NYMedical Billing
Everest Institute
Chelsea, MASkills
- Team Leadership
- Customer Service
- Staff Management
- Microsoft Office
- Scheduling
- Staff Supervision
- Sales and Marketing
- Goals and performance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
TJX Companies HomeGoods
07.2010 - Current
Team Supervisor
Target
09.2004 - 02.2009
Bushwik High School
Medical Billing
Everest Institute
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