Noemi Cerino
LAREDO
Summary
Dynamic sales associate with exceptional customer service skills. Proven track record in enhancing customer satisfaction and streamlining processes to improve efficiency.
Results-oriented sales associate with strong analytical abilities and a commitment to operational excellence. Expertise in managing inventory and implementing strategies that boost sales and enhance customer engagement.
Proactive sales professional with robust experience in customer service and team leadership. Skilled in problem-solving and effective communication, driving initiatives that enhance customer satisfaction and optimize store performance.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Sales Associate
Dollar Tree
Laredo, TX
08.2019 - Current
- Enhanced customer service experience by providing assistance with product selection and inquiries.
- Implemented visual merchandising strategies to improve product visibility and sales appeal.
- Trained new team members on point-of-sale systems and operational procedures.
- Managed inventory levels through accurate stock counts and timely restocking of shelves.
- Streamlined checkout processes, reducing customer wait times during peak hours.
- Led team meetings focused on improving workflow efficiency and addressing operational challenges.
- Analyzed sales trends to identify opportunities for inventory optimization and product placement improvements.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
Manager
McDonald's Restaurant
Laredo, TX
06.2007 - 04.2018
- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff, promoting teamwork and adherence to company standards.
- Developed staff schedules, optimizing labor costs while meeting peak demand periods.
- Implemented cost-control measures, reducing waste while maintaining service quality.
- Enhanced employee performance through regular feedback and strategic goal-setting sessions.
- Analyzed sales trends to drive promotional strategies and improve product offerings.
- Led health and safety initiatives, ensuring regulatory compliance across all operational areas.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Preparatoria Atenea
San Luis Potosí, MX06.1991
Skills
- Customer service
- Exceptional customer service
- Client service
- Customer engagement
- Cash register operation
- Cash management
- Money handling
- Store operations
- Stocking and receiving
- Operational readiness
- Time management
- Multitasking
- Analytical skills
- Problem-solving
- Team collaboration
- Adaptability
- Listening skills
- Verbal communication
- Relationship building
- People skills
- Reliable and punctual
- Goal oriented
Languages
English
Limited Working
Spanish
Full Professional
Timeline
Sales Associate
Dollar Tree
08.2019 - Current
Manager
McDonald's Restaurant
06.2007 - 04.2018
High School Diploma -
Preparatoria Atenea