Noemi Diaz

• Organized timely and accurate referrals to help patients obtain health care services and access available resources.
• Registered patients by verifying records to update computer system and patient charts.
• Collaborated with clinical and administrative staff to meet patient needs.
• Check in and check out of patients
• Made patient appointments
• Answer phones
• I am very fluent bilingual- Spanish
• Maintained a clean and organized reception area.

• Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
• Pitched in to help with office tasks during busy periods and staff absences.
• Supervised daily operations of the center's front desk, assigning tasks to staff members as needed.
• Monitored office supplies to replenish needed inventory before depletion.
• Assisted with regular performance reviews with staff members to identify areas of improvement.
• Coordinated meetings and events, including scheduling rooms, arranging catering services, and preparing agendas.
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
• Developed training programs for new hires on policies, procedures, and job duties.
• Followed up with customer accounts to resolve unpaid or past due accounts.
• Handled correspondence, including drafting emails, memos, and reports for senior management.

• drug/alcohol reporting to companies

• rep-or building with onsite companies

• Hiring and training of new employees

• interpreted for doctors, Spanish speaking patients

• drug and alcohol testing

• Assisted Marketing Director with duties

• Liaison to center residents.

• Received payments, answer phone calls

• Directed resident’s requests accordingly.

• Established relationship with resident and families.

• Arranged meetings with Marketing Director and resident/families.

• Maintained confidentiality of patient information in compliance with privacy regulations.
• Verified patient information and payment options ensuring accuracy and completeness.
• Coordinated with front desk staff to maintain timely checkin patient times
• Kept accurate knowledge of types of rooms available and prioritized bed assignments.
• Assisted other medical offices and doctors in making reservations over the phone for patients.
• Provided assistance to front desk staff during peak times or when needed.
• Delivered exceptional service to every patient and their families through active engagement, effective listening and well-developed interpersonal skills.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Reported liabilities and risk management concerns to supervisor for review.
• Assembled registration paperwork and placed identification bands on patient.
• Explained policies, procedures and services to patients.
• Processed patient responsibility estimate determined by insurance at pre-registration.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
• Utilized hospital systems to update patient records, ensuring accuracy and completeness.
• Applied HIPAA privacy and security regulations while handling patient information.
• Processed insurance verifications and authorizations to ensure coverage of services.
• Maintained a clean and organized reception area.
• Performed administrative duties such as filing, faxing, photocopying.
• Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
• Contributed to team meetings, sharing insights and strategies for improving patient access services.
• Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
• Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
• Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
• Answered incoming calls in a professional manner.
• Facilitated patient registration, verifying all required documentation is collected and filed properly.
• Built and maintained productive relationships with employees.