Noemi Espinoza
Umatilla,OR
Summary
Dedicated professional with proven strengths in customer service and operational efficiency. Skilled in multitasking and team collaboration, enhancing overall guest experiences and clinic operations. Results driven individual with a strong work ethic and time management skills. Experienced in streamlining processes and improving patient care, consistently enhancing service delivery and operational workflows in fast-paced environments.
Overview
1
1
Language
10
10
years of professional experience
Work History
Hostess
The Walt Disney Company
05.2025 - Current
- Managed guest seating and waitlist using reservation systems to optimize dining flow.
- Trained and mentored new team members on customer service standards and operational procedures.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Resolved guest inquiries and concerns promptly, enhancing overall dining experience.
- Maintained cleanliness and organization of front-of-house areas to uphold company standards.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed cash drawer, performing audits to maintain accuracy and prevent discrepancies.
- Collaborated with team members to streamline operations and improve workflow efficiencies.
- Trained new tellers on procedures, policies, and customer service protocols to ensure consistent performance.
- Maintained up-to-date knowledge of bank products and services to effectively cross-sell to customers.
- Ensured adherence to security protocols during cash handling, safeguarding assets against fraud or loss.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Vaccine Coordinator/Medical Assistant
Family Health Associates
02.2023 - 03.2025
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Managed electronic health record system, ensuring accuracy and compliance with regulations.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Facilitated communication between healthcare providers and patients, improving service delivery.
- Assisted physicians in patient examinations and procedures, ensuring comfort and safety.
- Administered medications and vaccines according to established protocols, ensuring adherence to safety standards.
- Implemented electronic health record (EHR) systems for efficient documentation and retrieval of patient information.
- Managed patient scheduling and coordinated follow-up appointments for optimal care continuity.
- Streamlined administrative processes, reducing appointment wait times and improving overall clinic efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
First Assistant Manager
Big 5 Sporting Goods
10.2016 - 02.2023
- Led team in daily operations, ensuring high standards of customer service and store presentation.
- Trained and mentored new staff, fostering a collaborative and knowledgeable work environment.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Developed promotional displays that enhanced merchandise visibility and increased sales engagement.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Implemented promotional displays to boost product visibility and sales.
- Monitored inventory levels at the register, alerting management of shortages.
Education
High School Diploma -
Hermiston HIgh School
Hermiston, ORSkills
- Customer service
- Phone etiquette
- Guest seating
- Table assignment
- Reservation management
- Operational efficiency
- Employee scheduling
- Inventory coordination
- Multitasking and organization
- Team collaboration
- Work ethic and integrity
- Time management skills
- Cash handling
Languages
Spanish
Professional Working
Timeline
Hostess
The Walt Disney Company
05.2025 - Current
Vaccine Coordinator/Medical Assistant
Family Health Associates
02.2023 - 03.2025
First Assistant Manager
Big 5 Sporting Goods
10.2016 - 02.2023
High School Diploma -
Hermiston HIgh School