Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Noemi Mai

Silver Spring,MD

Summary

Dynamic front desk professional with extensive experience at Cambria Hotel, excelling in customer service and conflict management. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Skilled in utilizing property management systems to optimize operations and ensure financial accuracy. Committed to delivering exceptional experiences.

Diligent Desired Position with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Welcoming clerical professional with Number years of experience in Industry office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Task and Task. Accurate when entering information in Software and keeping organized filing systems.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Courtyard by Marriott
Bethesda, MD
10.2025 - Current
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Coordinated room reservations using property management systems to optimize occupancy rates.
  • Assisted with administrative tasks, including filing and managing correspondence for hotel staff.
  • Processed payments accurately, balancing cash drawer at end of shifts to ensure financial integrity.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Front Desk Agent

Cambria Hotel
Rockville, MD
08.2021 - Current
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Assisted guests with inquiries, providing exceptional customer service and support.
  • Utilized property management system to process reservations and maintain accurate guest records.
  • Coordinated communication between departments to enhance guest experience and satisfaction.
  • Resolved guest complaints promptly, maintaining a professional demeanor under pressure.
  • Conducted routine audits of front desk procedures to ensure compliance with hotel standards.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Maintained clean and organized front desk areas to uphold polished company image.

Crisp & Juicy

Brasas Inc
Silver Spring, MD
02.2017 - 09.2025
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Food service Trainer. Trained new hires.
  • Manage large catering and corporate delivery orders.
  • Ensure on-time delivery and costumer satisfaction.

Line Cook

Cambria Hotel
Rockville, MD
04.2018 - 07.2021
  • Prepared ingredients and assembled dishes according to standardized recipes and quality standards.
  • Operated kitchen equipment efficiently, ensuring adherence to safety and sanitation protocols.
  • Collaborated with culinary team to streamline food preparation processes and enhance service speed.
  • Trained new kitchen staff on cooking techniques, equipment use, and health regulations.
  • Plated and presented all dishes to match established restaurant standards.
  • Events coordinator, banquets, weddings.

Education

Certificate - Spanish Language And Literature

Roman Catholic School
Belize CA
06.1996

Skills

Customer service

Attention to detail

Time management

Listening skills

Problem-solving skills

Conflict management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Receptionist

Courtyard by Marriott
10.2025 - Current

Front Desk Agent

Cambria Hotel
08.2021 - Current

Line Cook

Cambria Hotel
04.2018 - 07.2021

Crisp & Juicy

Brasas Inc
02.2017 - 09.2025

Certificate - Spanish Language And Literature

Roman Catholic School
Noemi Mai