Noemi Melo
Austin,TX
Summary
Driven Project Manager with robust background in designing and implementing effective training programs. Demonstrated success in enhancing employee performance and fostering culture of continuous learning. Proven ability to develop and execute training strategies while utilizing strong leadership and communication skills. Expert in data analysis and effective communication, driving team performance and curriculum development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project & Training Manager
Gallagher- Pronto Insurance
09.2025 - Current
- Analyzed and improved training methodologies, achieving a rise in new-hire licensing pass rates for property and casualty lines from 20% to 60% over a span of three months.
- Directed team of trainers to uphold high standards of delivery quality.
- Developed and updated training resources to ensure curriculum alignment and improve student preparedness for evaluations.
- Analyzed trainee performance data to determine areas for development and optimize training effectiveness.
- Established and tracked KPIs for trainers and the training department to ensure alignment, accountability, and performance consistency.
- Coordinated cross-functional projects—spanning IT, claims training, and MGA operational needs—to support departmental initiatives and improve workflow efficiency.
- Introduced updated training methodologies, including scenario-based learning and structured mock testing, to enhance overall learning outcomes.
- Designed new onboarding workflows that reduced ramp-up time and improved new-hire readiness for production environments.
Operations Project/Program Manager
Gallagher -Pronto Insurance
09.2023 - 09.2025
- Coordinated with IT and external vendors to optimize data systems and reporting processes, enhancing accounts payable operations.
- Conducted comprehensive analysis of risk management data to uncover trends and develop strategies aimed at reducing risks associated with customer behavior, agent performance, and financial strategies.
- Directed development and implementation of data reporting and analytics projects using Tableau, Jira, Smartsheet, Agile methodologies, and Oracle SQL.
- Conducted comprehensive evaluations of project risks, implementing targeted mitigation plans to safeguard objectives and enhance financial stability through refined processes.
- Created comprehensive training materials and delivered workshops focused on risk management to strengthen understanding of regulatory requirements within audit and underwriting teams.
- Improved data systems and processes, reducing data errors and enhancing accuracy in financial reporting and accounts payable functions; and conducted cost-benefit analyses for systems.
- Created and maintained detailed project plans and timelines, effectively managing finance and compliance-related projects associated with risk and the audit teams.
- Partnered with external vendors to enhance data integration, balancing third-party data needs with budget constraints to support strategic objectives.
- Maintained comprehensive knowledge of business processes, data systems, and strategic goals, aligning finance and compliance activities with overall business objectives.
Underwriting Specialist
Gallagher - Pronto Insurance
07.2023 - 09.2023
- Ensured accuracy in policy writing and data entry for captive and independent agencies.
- Analyzed data to improve the flow of information and resolve discrepancies.
Client Development Lead/ Public Relations
Neiman Marcus Group
09.2022 - 02.2023
- Utilized data-driven insights to drive client development and public relations strategies.
- Managed client success, partnering with Department Managers to own the ecommerce channel and help drive technology adoption of the Neiman Marcus app and online portal.
- Created reports and visualizations using Tableau and Excel to track KPIs and performance metrics.
- Strong understanding of public relations principles and practices, including media relations, press release writing, event planning, and crisis management.
- Proficient in conducting market research, analyzing industry trends, and utilizing data-driven insights to inform client development strategies and public relations campaigns.
Assistant Hiring Manager of Customer and Operations
Old Navy
10.2021 - 08.2022
- Accurately processed bi-weekly payroll for a team of 35 employees, ensuring timely and precise salary disbursements while adhering to company policies and legal regulations; demonstrating a strong grasp of financial management and accounts payable procedures.
- Utilized Payroll Software to input and update employee data, including timekeeping, deductions, and benefits, maintaining data integrity and compliance with payroll standards.
- Recruit, hire and develop people to drive a culture of high performance and engagement.
- Ensured compliance with federal, state, and local payroll regulations, including tax withholdings and benefits administration, to minimize legal risks and maintain regulatory adherence.
- Audits, reconciles, processes and reports and provides training on complex payroll related accounts and activities.
- Maintain Workday to support HCM, benefits, and payroll fixes.
- Support strategies & processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiency and productivity.
- Plan and manage recruitment, new employee orientation, administer HR policies and procedures and maintain the human resource information system and employee database, including the setup and termination of payroll records, benefits enrollment, and processing final paychecks.
Area Manager
Amazon
04.2021 - 09.2021
- Managed a team of 70+ employees.
- Demonstrated ability to analyze complex situations, identify issues, propose effective solutions, and make data-driven decisions to drive operational improvements.
- Analyzed operational data to optimize workflows and improve team productivity.
- Developed and implemented data-based solutions to achieve performance goals and streamline processes.
- Proficiency in utilizing data and metrics to monitor performance, identify trends, and drive business decisions, including experience with data analysis tools and software.
- Experience in planning and executing projects, including resource allocation, timeline management, and coordination with cross-functional teams to deliver successful outcomes.
Customer Service Representative
Maximus
11.2020 - 03.2021
- Respond to customer queries in a timely and accurate way, via phone, or email.
- Identified customer needs and followed established and documented policies and standard operating procedures, adhering to privacy rules and responded to numerous phone inquiries and intake, handle and coordinate member grievances, appeals and billing issues.
Research & Data Analyst Assistant
Institute for Public Policy & Social Research
05.2019 - 03.2020
- Collected, cleaned, and analyzed complex datasets to extract meaningful insights.
- Created interactive dashboards and reports using Tableau and Power BI to facilitate data exploration.
- Prepared written correspondence, reports; maintains files, logs, activity books, tables, coding manuals or automated databases associated with accounting processes and activities.
- Review and identify errors or discrepancies in data and resolve them promptly and conduct data cleanup and data validation processes to ensure data integrity.
Administrative Assistant
Office of Supportive Services at Michigan State University
03.2019 - 08.2019
- Managed office data and records, generating reports and maintaining database integrity.
- Expertise in planning, organizing, and executing meetings, including preparing agendas, recording minutes, and following up on action items.
- Advanced knowledge of office software (Microsoft Office Suite, Google Workspace), proficiency in using office equipment, and ability to quickly learn new technologies and tools.
Education
Bachelor of Science - Agri-Business Management
Michigan State University
East Lansing, MI12.2020
Skills
- New hire on-boarding curriculum development
- Project management
- Project planning and development
- Project tracking
- Client relations
- Advanced problem solving
- Risk management
- Project estimation and bidding
- Project scope
- Stakeholder communications
- Scope management
- Data analysis
Certification
Limited Lines- Texas Department of Insurance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Project & Training Manager
Gallagher- Pronto Insurance
09.2025 - Current
Operations Project/Program Manager
Gallagher -Pronto Insurance
09.2023 - 09.2025
Underwriting Specialist
Gallagher - Pronto Insurance
07.2023 - 09.2023
Client Development Lead/ Public Relations
Neiman Marcus Group
09.2022 - 02.2023
Assistant Hiring Manager of Customer and Operations
Old Navy
10.2021 - 08.2022
Area Manager
Amazon
04.2021 - 09.2021
Customer Service Representative
Maximus
11.2020 - 03.2021
Research & Data Analyst Assistant
Institute for Public Policy & Social Research
05.2019 - 03.2020
Administrative Assistant
Office of Supportive Services at Michigan State University
03.2019 - 08.2019
Bachelor of Science - Agri-Business Management
Michigan State University