Nolan Castro
Vashon,WA
Summary
Driven professional with a proven track record at The Hardware Store Restaurant, excelling in customer service and team collaboration. Demonstrated ability to handle high-pressure situations and multitask efficiently, enhancing guest experience and operational flow. Skilled in financial integrity and building rapport, fostering loyalty and repeat business.
Overview
1
1
year of professional experience
Work History
Host
The Hardware Store Restaurant
Vashon, WA
01.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Front Desk
Vashon Island Baking
Vashon, WA
02.2023 - 07.2023
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
Education
Vashon Island High School
Vashon, WA06.2026
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Host
The Hardware Store Restaurant
01.2024 - Current
Front Desk
Vashon Island Baking
02.2023 - 07.2023
Vashon Island High School