Summary
Overview
Work History
Education
Skills
Timeline
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Nolan Dowell

Summary

Proven customer service expert from Floform Countertops, adept in critical thinking and complaint handling, enhanced customer loyalty through empathetic conflict resolution. Skilled in data entry and maintaining professionalism under pressure, significantly improving user experience and operational efficiency. Collaborated effectively, fostering team unity and elevating service standards.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Floform Countertops
Beaverton, OR
06.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Crew Member

Mcdonald's
Tualatin, OR
05.2023 - 03.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Tualatin High School
Tualatin

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Client relations
  • Professional telephone demeanor
  • Scheduling
  • Paperwork processing
  • Appointment scheduling
  • Documentation

Timeline

Customer Service Representative

Floform Countertops
06.2024 - 12.2024

Crew Member

Mcdonald's
05.2023 - 03.2024

Tualatin High School
Nolan Dowell