Nolan Gongwer
Santa Cruz,CA
Summary
Proactive and engaging Server at Mount Hermon Association, excelled in enhancing customer satisfaction through exceptional service and efficient order delivery. Demonstrated expertise in safe food handling and a knack for fostering warm customer relationships. Skillfully balanced guest needs with team morale, showcasing a professional appearance and clear communication.
Overview
1
1
year of professional experience
Work History
Server
Mount Hermon Association
04.2023 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
GED -
Insight School Of California
Simi Valley, CASkills
- Order delivery practices
- Food inspection
- Safe Food Handling
- Food Running
- Supply Restocking
- Table Setting
- Guest Engagement
- Table Bussing
- Exceptional customer service
- Service prioritization
- Professional Appearance
- Clear and direct communication with a focus of growth always in mind
- caring for coworkers and keeping their best interests in mind
integrating efficiency with guest needs and team moral
Timeline
Server
Mount Hermon Association
04.2023 - Current
GED -
Insight School Of California
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