Summary
Overview
Work History
Education
Skills
Timeline
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NOLAN HALL

Florence,New Jersey

Summary

I am a freshman in college, currently attending RCBC for construction management. Throughout high school, I mainly worked at Wawa, providing amazing customer service and dedication to my job. I'm collaborative with my coworkers, and i am able to communicate with customers effectively while also giving them respect.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Wawa
Florence, NJ
09.2023 - 09.2026

Responsibilities:

  • Provide exceptional customer service, ensuring a positive experience for all customers.
  • Interacted with a diverse range of customers, learning to understand and accommodate various personalities and needs.
  • Collaborated with team members to maintain efficient store operations and ensure customer satisfaction.
  • Handled customer inquiries and resolved issues effectively, maintaining a high standard of service.
  • Assisted in maintaining inventory, stocking shelves, and ensuring the store was clean and organized.
  • Summarized significant accomplishments and contributions.
  • Developed strong interpersonal and communication skills, enhancing the ability to work well with customers and colleagues.
  • Demonstrated reliability and a strong work ethic by consistently picking up extra hours and showing enthusiasm for the job.
  • Gained valuable customer service experience, contributing to a positive and welcoming store environment.
  • Improved problem-solving skills by finding compromises and solutions to meet customer needs.
  • Cultivated a positive attitude towards work, fostering a sense of joy and satisfaction in daily tasks.

HVAC Assistant

KCS Heating and Cooling
Bordentown, NJ
07.2023 - 08.2023
  • Responsibilities:
  • Assisted in the design and installation of personalized ductwork for residential properties.
  • Performed various HVAC services and installations, including changing filters, installing new evaporators and condensers.
  • Participated in the installation of a ductless mini-split system with four different heads, including running copper lines, flaring, and wiring the units.
  • Installed new evaporator and outdoor units, including brazing the suction and discharge lines.
  • Worked in diverse residential environments, such as crawl spaces and attics, adapting to various physical and environmental challenges.
  • Gained hands-on experience and practical knowledge about residential HVAC systems, distinguishing it from theoretical and shop-based learning.

Key Achievements:

  • Successfully installed complex HVAC systems under supervision, demonstrating proficiency in practical HVAC tasks.
  • Adapted to various job site conditions, improving problem-solving and critical thinking skills in real-world scenarios.
  • Developed a strong foundation in HVAC principles and techniques, preparing for a future career in the HVAC industry.

Education

HVAC

Burlington County Institution of Technology
Westampton, NJ
01-2024

Bachelor - Construction Management

Rowan College At Burlington County
Mount Laurel, NJ
05-2030

Skills

  • Customer service
  • Customer support
  • Complaint handling
  • Assertiveness
  • Quality assurance
  • Problem resolution
  • Strong communication skills
  • Customer service and assistance
  • Reliability and punctuality

Timeline

Customer Service Associate

Wawa
09.2023 - 09.2026

HVAC Assistant

KCS Heating and Cooling
07.2023 - 08.2023

HVAC

Burlington County Institution of Technology

Bachelor - Construction Management

Rowan College At Burlington County
NOLAN HALL