Nolan Pressler
Round Rock
Summary
Results-driven Assistant Parts Manager with a strong focus on customer service, inventory management, and process optimization. Proven ability to enhance satisfaction through effective communication and timely solutions.
Overview
26
26
years of professional experience
Work History
Assistant Parts Manager
Round Rock Toyota
Round Rock, TX
10.2000 - Current
- Directed inventory management processes to ensure precise stock levels and availability of parts.
- Streamlined ordering processes through effective coordination with suppliers, enhancing overall supplier relationship management.
- Trained and mentored junior staff on parts department procedures and customer service best practices.
- Implemented process improvements that increased efficiency in parts retrieval and distribution workflows.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with other departments to ensure seamless interdepartmental communication and collaboration on shared objectives.
- Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
- Developed strategies to optimize parts storage and organization, reducing time spent searching for specific items.
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Associate of Applied Science - Business
WyoTech
Laramie, WY09-2000
Skills
- Customer service
- Shipping and receiving
- Warehouse operations
- Parts ordering
- Inventory management
- Returns processing
- Stock control
- Vendor relations
- Obsolescence control
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Assistant Parts Manager
Round Rock Toyota
10.2000 - Current
Associate of Applied Science - Business
WyoTech