Nomalungelo Nolutshungu

Optimized and organized customer orders efficiently.

Identify misplaced items within the store.

Replenish inventory and organize merchandise.

Facilitated accurate staging and loading of orders for drivers and customers.

Ensured accurate fulfillment of customer orders.

Addressed and resolved order and delivery questions for customers and drivers via phone.

Implemented strategies to accommodate dynamic changes in product and inventory positioning.

Ensures adherence to pricing and product standards.

• Developed strong rapport with clients to establish trust and facilitate open communication regarding their recovery journey.
• Partnered with treatment teams to reduce patient relapses by Number%.
• Improved client recovery rates by implementing evidence-based treatment approaches and individualized care plans.
• Evaluated program effectiveness using data-driven metrics, identifying areas for improvement and implementing necessary changes.
• Promoted a culture of continuous learning and professional growth among counseling staff, sharing best practices and staying current on industry trends.
• Prepared ongoing progress reports conforming to State requirements.
• Enhanced treatment outcomes for clients with co-occurring disorders through integrated mental health services and support.
• Collaborated with multidisciplinary teams to develop holistic treatment strategies addressing each client''s unique needs.
• Maintained accurate documentation of client progress, ensuring compliance with regulatory standards and facilitating effective communication among team members.
• Provided crisis intervention services as needed, deescalating situations and connecting clients with appropriate resources.
• Developed and led group therapy sessions, fostering a safe environment for open discussions and personal growth.
• Served as a liaison between clients and their families, educating loved ones on addiction dynamics and promoting healthy communication patterns.
• Kept accurate and detailed records to track and document client progress.
• Facilitated group and individual therapy in outpatient setting.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

• Enhanced staff development by conducting regular training sessions on relevant topics in chemical dependency counseling.
• Managed caseloads efficiently while maintaining high-quality care delivery standards through strong time management skills and prioritization of tasks.
• Conducted intake interviews and assessment for Number at-risk youths in court-mandated treatment programs.
• Strengthened community partnerships, establishing referral networks to increase access to supportive resources for clients.
• Facilitated referrals to additional services such as housing assistance or vocational training programs, supporting overall client well-being beyond substance abuse recovery efforts.
• Developed individual treatment goals based on history and diagnosis.
• Coordinated care with other professionals to provide clients with comprehensive support.
• Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
• Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.

• Prepared detailed discharge plans, with patient input, for successful recovery progress after treatment.
• Conducted thorough assessments to determine appropriate level of care for incoming clients, ensuring proper placement within the program.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Coordinated referrals for addiction services based on individual client needs and preferences.
• Developed strong rapport with clients to establish trust and facilitate open communication regarding their recovery journey.