Nona Zakaryan
Summary
Results-driven Store Manager skilled in cash handling, inventory management, and team training. Focused on enhancing customer satisfaction through problem-solving and effective leadership. Experienced in driving sales growth, managing budgets, and optimizing store operations.
Overview
3
3
years of professional experience
Work History
Store Manager
Miniso
Glendale
11.2025 - Current
- Supervised team members, training and supporting them to enhance service quality.
- Managed daily store operations and ensured adherence to company policies.
- Maintained inventory levels and organized stock for efficient retrieval.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer inquiries and issues, contributing to improved satisfaction ratings.
- Conducted regular sales floor audits to ensure compliance with standards.
- Coordinated schedules and assigned tasks to optimize staff productivity.
- Assisted in developing promotional strategies to attract customers effectively.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, and profits to inform strategic decisions.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Shift Leader
Miniso
Glendale
01.2025 - 11.2025
- Supervised daily operations, driving team adherence to company policies and enhancing overall compliance.
- Trained new employees on customer service standards and store procedures.
- Collaborated with management to implement visual merchandising strategies.
- Monitored cash register operations and ensured accurate transactions.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained organized work environment by effectively delegating tasks, improving workflow and efficiency.
- Upheld company standards and compliance requirements for operations.
Store Associate
Miniso
Glendale
07.2024 - 01.2025
- Maintained store cleanliness and organized merchandise displays to enhance customer shopping experience.
- Restocked shelves and ensured inventory levels met demand.
- Ensured the cleanliness and tidiness of the store.
- Monitored product expiration dates and removed outdated items promptly.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional and polite support to meet sales and service needs.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Assisted customers with product selection, pricing and availability.
- Organized store displays to maximize product visibility and attract customer attention.
Cashier
Super King
Glendale
01.2023 - 04.2024
- Processed customer transactions accurately and efficiently at busy checkout stations.
- Managed cash register, ensuring accuracy in cash handling and balanced register at shifts' end.
- Maintained clean and organized checkout area to enhance customer experience.
- Stocked merchandise on shelves, ensuring availability for customers' needs.
- Trained new cashiers on register operations and customer service best practices.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers, addressing inquiries about store products and services.
- Provided exceptional customer service through active listening and engagement with patrons.
Education
High School Diploma -
HIGH SCHOOL OF ARARAT
ARART,ARMENIA05-2021
Skills
- Store operations
- Inventory management
- Inventory control
- Merchandise planning
- Pricing strategies
- Cash handling
- Payroll management
- Supply ordering
- Shift scheduling
- Staff training
- Employee training
- Documentation and reporting
- POS systems
- Sales analysis
- Team leadership
- Leadership development
- Time management
- Problem solving
- Store displays
Languages
English
Native/ Bilingual
Armenian
Native/ Bilingual
Russian
Full Professional
Timeline
Store Manager
Miniso
11.2025 - Current
Shift Leader
Miniso
01.2025 - 11.2025
Store Associate
Miniso
07.2024 - 01.2025
Cashier
Super King
01.2023 - 04.2024
High School Diploma -
HIGH SCHOOL OF ARARAT