Kiarra Ulloa
Coral Springs,FL
Summary
Dynamic and results-oriented professional with extensive experience in administrative and hospitality roles, notably at JT's Cuts Academy. Excelled in document preparation, report analysis, and providing executive support, enhancing office efficiency and data management. Skilled in fostering customer relationships and adept at problem-solving, significantly contributing to operational excellence and team productivity.
Overview
10
10
years of professional experience
Work History
Executive Assistant
JT's Cuts Academy
07.2021 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Created and managed office systems to efficiently deal with documentation.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
Administrative Assistant
Castle Group USA
12.2018 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
Line Cook
Chipotle
02.2017 - 12.2018
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
Line Cook
Chic-Fil-A
03.2016 - 01.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Restaurant Waiter
Mario The Baker
06.2015 - 02.2016
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Communicated with kitchen staff to enable accurate food preparation.
Education
High School Diploma -
Northeast High School
700 NE 56th St, Oakland Park, FL 3333406-2017
Skills
- Document handling
- Legal administrative support
- Report analysis
- Fast learner
- Document preparation
- Phone etiquette
- Executive support
- Filing and data archiving
- Customer Service-oriented
- File organization
- Strong problem solver
- Risk management
Timeline
Executive Assistant
JT's Cuts Academy
07.2021 - Current
Administrative Assistant
Castle Group USA
12.2018 - 03.2020
Line Cook
Chipotle
02.2017 - 12.2018
Line Cook
Chic-Fil-A
03.2016 - 01.2017
Restaurant Waiter
Mario The Baker
06.2015 - 02.2016
High School Diploma -
Northeast High School
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