Summary
Overview
Work History
Education
Skills
reference
Timeline
Generic

Nonsikelelo Ntuli

Southwest Harbor,Maine

Summary

Nonsikelelo ntuli is enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Server/Bartender

The Claremont Hotel
05.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Server

Old Collier Golf Club
11.2022 - 05.2023

Server

Broken Sound Country Club
12.2021 - 05.2022

Server Captain

Boca West Country Club
10.2016 - 05.2021
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Bartender

The Colony Hotel
04.2020 - 10.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Completed requisitions to maintain required stock par levels.

Bartender

Wade Hampton Golf Club
05.2018 - 10.2018

Education

Matriculated -

Overport Secondary School
South Africa
2008

Skills

  • Servsafe Certified
  • Quality Control
  • Food Sales and Promotion
  • Dining Room Monitoring
  • Multitasking
  • Wine service

reference

Name:  Sonya Dearborn

Company:   The Claremont hotel

Town/City:  Maine (Southwest Harbor)

Tel Number:  +1 207 491 4573


Name:  Barbara Crowley

Company:   Boca west country club

Town/City:  boca raton

Tel Number:  +1561 488 6933


Name:  Shane Arhens

Company:   Wade hampton country club

Town/City:  North carolina (cashiers)

Tel Number:  +1 704 567 3212


Name:  Erin Higgins

Company:   The Colony Hotel

Town/City:  Maine (kennenbunkport)

Tel Number:  +1207 216 3469


Name:  Lena Mali

Company:  Broken sound Club

Town/city:  florida

Tel Number:  +1561 241 6825


Name:  Ivo Nedelchev

Company:  old collier golf club

Town/city:  florida

Tel Number:  +1239 450 1689

Timeline

Server

Old Collier Golf Club
11.2022 - 05.2023

Server/Bartender

The Claremont Hotel
05.2022 - Current

Server

Broken Sound Country Club
12.2021 - 05.2022

Bartender

The Colony Hotel
04.2020 - 10.2020

Bartender

Wade Hampton Golf Club
05.2018 - 10.2018

Server Captain

Boca West Country Club
10.2016 - 05.2021

Matriculated -

Overport Secondary School

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Nonsikelelo Ntuli