NOOM ROGERS JR.
https://www.linkedin.com/in/noomsrogersjr/
Summary
Army National Guard 91B with proven abilities in leadership and creative problem solving ready to bring mechanical and technical skills gained from 6 years as an Army National Guard 91B. Consistently recognized by superiors for positive attitude and ability to work with team members to achieve goals. Qualified Technician with many years of industry experience. Demonstrated success in streamlining processes and boosting efficiency by leveraging strong design and problem-solving abilities. Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
10
10
years of professional experience
6
6
Certification
Work History
Senior Field Service Technician
Procter & Gamble Co
Virginia Beach, Virginia
08.2024 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Performed maintenance, troubleshooting, and repair on chemical dispensers,
commercial washing machines, and dishwashers, ensuring efficient operation.
Field Service Technician
IGT
10.2021 - 11.2022
- International Game Technology PLC (IGT), formerly Gtech
S.p.A - Lottomatica.
- S.p.A., is a multinational gambling company that produces
slot machines. - Gambling technology.
- Critical Thinking Responsibility.
- Strong Work Ethic.
- Provides a high level of guest service.
- Performs machine installations, game conversions and
relocations. - Replaces revoked and /or obsolete slot machine software.
- Completes set-up parameters for new machines and/or game
conversions. - Maintains and repairs slot machines.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $5000
Lead Route Technician
Dynamic Gaming Solutions, LLC
12.2019 - 10.2021
- Ability to maintain slot machines and able to work/drive in
areas. - Successfully work independently.
- Performs preventative maintenance on all gaming equipment.
Troubleshoot issues to determine game functionality. - Previous working knowledge of gaming machines and
associated equipment. - Comfortable driving during various driving conditions and
traffic patterns. - Mastered the use of advanced routing technologies to maximize efficiency during daily operations
- Assisted in training new Route Technicians, sharing knowledge of best practices, equipment use, and route mapping
- Deployed machines at customer locations and regularly returned to fill and clean each one
- Maintained optimal supply levels and organized materials to maximize productivity
Slot Technician
Pechanga Resort & Casino
10.2015 - 12.2019
- Addressed complaints quickly by actively listening to
concerns and applying work problems. - Effective issue resolution skills to come up with creative and
mutually. - Recorded specific details of malfunctioning machines and
led operational. - Reports to obtain necessary items.
- Maintenance and repair services.
- Surveilled slot machine areas of casino, checking for patron
compliance. - Established gaming rules.
- Cashed out jackpots of up to $1999 and processed proper tax forms to uphold legal requirements.
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
- Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
- Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
Wheel Vehicle Mechanic
US Army
12.2014 - 12.2019
- Used technical manuals and repair documentation to plan.
- Completed standard inspections to assess wear and damage
to vehicles. - Checked vehicle mileage and determined necessary
maintenance, belts, fluids flushing or gasket replacements. - Assessed tread depth and discussed safety levels with
customers. - Patrolled restricted areas and authorized access for permitted
personnel. - Provided exceptional customer service through active listening and clear explanations of complex technical concepts in layman''s terms
- Developed strong working relationships with suppliers, negotiating favorable pricing for parts and materials without compromising quality
- Stayed current with industry trends and emerging technologies, allowing for efficient adaptation to new equipment and techniques as required
- Performed wheeled vehicle recovery operations
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands
Education
Some College (No Degree) - Computer And Information Systems Security
Mt. San Jacinto College
Menifee, CASkills
- API and Webservice
- Analyzing and Visualizing Data
- Microsoft Excel
- IT Help Desk Administrator
- Data Entry
- Electrical Troubleshooting
- Customer Service
- Problem-Solving
- Power Tools
- Work Orders
- MS Office
- Technical Analysis
- Time Management
Certification
- Certified IT Help Desk Administrator , MedCerts- March 2023
- Analyzing and Visualizing Data with Microsoft Excel , Microsoft - April 2024
- API and Webservice , Udemy - April 2024
- Data Entry Course , Udemy - March 2024
- Bookkeeping Basics , Intuit - May 2024
- SQL Certification, Programming Hub - June 2024
Timeline
Senior Field Service Technician
Procter & Gamble Co
08.2024 - Current
Field Service Technician
IGT
10.2021 - 11.2022
Lead Route Technician
Dynamic Gaming Solutions, LLC
12.2019 - 10.2021
Slot Technician
Pechanga Resort & Casino
10.2015 - 12.2019
Wheel Vehicle Mechanic
US Army
12.2014 - 12.2019
Some College (No Degree) - Computer And Information Systems Security
Mt. San Jacinto College
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