Noor Dubow
Columbus,OH
Summary
- Experienced transitional coach and entrepreneur who can uncover and focus resources to reduce trauma, ease life change adjustment and mentor client toward self-sufficiency.
- Expert at synthesizing and communicating complex information; adjusting register as appropriate to address varying communication/assimilation styles.
- High level of cultural competence, with a deep understanding of the range of Somali cultures and histories, as well as American mainstream and popular cultures
- Multilingual; Fluent in English and Somali, conversant in Kiswahili
- Comfortable with technology; from desktop tools to programming
- Patient and methodical trainer with a Process Improvement mindset
Overview
20
20
years of professional experience
1
1
Certification
Work History
President
Falcon Logistics
01.2018 - Current
- Act as the figurative head of the organization when communicating with stakeholders, government entities and the public
- Lead the development of the company’s long- and short-term strategies
- Manage overall operations and make major decisions affecting the company
- Manage the company’s resources
- Negotiate or approve agreements and contracts for the company
- Manage company organizational structure
- Assess and minimize risks to the company
- Set strategic goals
- Provide company-wide leadership
- Identify and address companywide problems.
Stratus VRI Quality Control Specialist
01.2012 - 01.2016
- Served as Cultural Advisor to Recruitment Coordinator to help shape recruitment policy and interviewing techniques regarding Somali linguistic-cultural groups
- Served as Quality Advisor to ensure accuracy of Somali Medical Terminology Do call audit to ensure quality of services
- Establish and maintain quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical employees
- Maintain strict patient confidentiality in accordance with HOFHC policies and standards.
Refugee Case Worker
Ohio Department of Jobs & Family Services/Community Refugee & Immigration Services
Columbus, Ohio
03.2011 - 05.2012
- Acculturation English language training employment training job placement transportation child care citizenship classes
Trainer
Action for Children
Columbus, Ohio
06.2011 - 09.2011
- Provided procedural and compliance training, processed Background Checks for Category A and B Childcare Professionals.
Case Manager/Outreach Health Worker
United Nations High Commissioner for Refugees (UNHCR)
Dadaab, Kenya
01.2004 - 01.2009
- Identified areas of possible process improvement based on program benefits to participants Obtained program participant “buy in” to establish collaborative relationships Arranged short-term supportive counseling for individuals presenting trauma related problems or behaviors Consulted with medical, psychiatric, and administrative staff concerning any violation of program rules and coordination of program services
Education
bachelor’s degree in health service administration (HAS) -
Ohio University
01.2019
Associate Degree in Community Development Services (CDS) -
Columbus State Community College
01.2017
High school diploma -
Hagadera Secondary School, Hagadera Dadaab Kenya
01.2004
Certificate of P1(COP1) Teaching -
Kenya School of Professional studies (kSPS)
Skills
- Contract Management
- Program Oversight
- Business Planning
- Process Improvement
- Partnership Development
- Risk Mitigation
- Financial Management
Certification
- CCHI national Certification for Healthcare Interpreters credential holder for Somali and English
- Nationally recognized Bridging-the-Gap Certification holder (Medical Ethics & Practice)
- Completion of Cultural Competence / Code of Ethics training through Ohio Dept. Job & Family Services.
- Completion of the Ohio State University Hospital Medical training
- Completion of Community Refugee & Immigrant Medical training
References
Available upon request
Timeline
President
Falcon Logistics
01.2018 - Current
Stratus VRI Quality Control Specialist
01.2012 - 01.2016
Trainer
Action for Children
06.2011 - 09.2011
Refugee Case Worker
Ohio Department of Jobs & Family Services/Community Refugee & Immigration Services
03.2011 - 05.2012
Case Manager/Outreach Health Worker
United Nations High Commissioner for Refugees (UNHCR)
01.2004 - 01.2009
bachelor’s degree in health service administration (HAS) -
Ohio University
Associate Degree in Community Development Services (CDS) -
Columbus State Community College
High school diploma -
Hagadera Secondary School, Hagadera Dadaab Kenya
Certificate of P1(COP1) Teaching -
Kenya School of Professional studies (kSPS)