NORA ABOULHOSN
Dallas,TX
Summary
Learning and development professional poised to drive employee growth and organizational success. Expertise in creating and delivering impactful training programs that foster continuous improvement and skill enhancement. Known for strong team collaboration and achieving results, with proficiency in instructional design and leadership development.
Overview
6
6
years of professional experience
Work History
Manager, Learning & Development
Amazon
Dallas, TX
02.2024 - Current
- Scaled leadership responsibilities from 2 to 9 direct reports in Q4 2025 while maintaining top-25% Connections scores across all dimensions
- Program Design & Leadership Development -Redesigned the COMPAS academy curriculum into a specialized two-week hybrid learning experience, increasing content relevancy from 65% to 100%, improving knowledge retention from 65% to 96%, and boosting monthly training capacity from 120 to 180 leaders (+34% throughput)
- Co-developed a business agnostic AI Learning Coach agent integrated with Labor planning tools, achieving a 78% favorable response rate and projected to save 10,000+ hours of support time annually across the network reducing post-training support hours by 12.5% and targeting $5M in annualized savings
- Designed and delivered Peak Readiness training for 1,500 field leaders with department specific learning paths reinforcing 23 topics through scenario-based learning for our high volume event phase.
- Developed and launched SSD's first-ever T3 instructor-led Academy, reaching 300+ T3 leaders since Q3 2025 with an average knowledge lift of 22%; program projected to train 1,000+ leaders in 2026
- Oversaw leadership learning strategy and implementation across the network for T3–L7 leaders, reaching 1,660 leaders in 2025 with a projected reach of 2,700 in 2026 with tailored onboarding paths
Operations Manager
Amazon
Dallas, TX
10.2021 - 02.2024
- Oversaw operations fulfilling over 250,000 customer order per week leading a team of 7 salaried managers.
- Drove new program update to automate assigned routes to delivery drivers resulting in 37% faster cycle rate enabling the SSD Network to deliver 3.8 Million more packages per year and decreasing delivery time by 6.4 minutes through route efficiency.
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
Area Manager
Amazon
Dallas, TX
01.2020 - 09.2021
- Managed over 100 associates
- Worked together and communicated with large team to launch the best SSD building in amazon history.
- Developed and updated training modules and documentation used by the entire network decreasing attrition by 5.8%
- Implemented system to decrease duplicate shipments by 35% saving the building roughly $20K per month
Education
Bachelors - Kinesiology
Washington State University
Pullman, WA06-2018
Languages
Arabic
Timeline
Manager, Learning & Development
Amazon
02.2024 - Current
Operations Manager
Amazon
10.2021 - 02.2024
Area Manager
Amazon
01.2020 - 09.2021
Bachelors - Kinesiology
Washington State University