Nora Drissel
Bettendorf,IA
Summary
Dynamic professional with extensive experience in guest relations and customer service at Iron Tee Golf. Proven ability to enhance guest experiences through effective issue resolution and personalized service. Skilled in booking coordination and maintaining cleanliness compliance, contributing to a welcoming environment that fosters repeat business. Strong communicator and problem-solver dedicated to excellence.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Iron Tee Golf
04.2024 - Current
- Managed front desk operations to ensure smooth guest check-in processes.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Coordinated bay bookings using property management systems for optimal occupancy rates.
- Trained new staff on front desk protocols and customer service standards.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Rehab Therapy Technician
Sweet Peas Therapy
09.2024 - 01.2025
- Assisted therapists in implementing individualized treatment plans to enhance patient recovery outcomes.
- Prepared therapy equipment and materials for sessions, ensuring readiness and compliance with safety standards.
- Maintained cleanliness and organization of therapy space, contributing to a positive and efficient environment.
Sales Associate
Old Navy
09.2023 - 03.2024
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained store presentation through effective merchandising and organization of merchandise displays.
- Operated point-of-sale system efficiently, processing transactions accurately and managing cash flow.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction ratings.
Education
High School Diploma -
Pleasant Valley High School
Bettendorf, IABachelor of Science - Speech-Language Pathology
Marquette University
Milwaukee, WI05-2029
Skills
- Guest relations
- Customer service
- Front desk operations
- Booking coordination
- Issue resolution
- Cleanliness compliance
- Organization skills
- Time management
- Communication skills
- Guest services
- Problem-solving skills
Timeline
Rehab Therapy Technician
Sweet Peas Therapy
09.2024 - 01.2025
Front Desk Agent
Iron Tee Golf
04.2024 - Current
Sales Associate
Old Navy
09.2023 - 03.2024
High School Diploma -
Pleasant Valley High School
Bachelor of Science - Speech-Language Pathology
Marquette University