Nora Ezeako
Houston
Summary
I'm a motivated , passionate and an Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Harris County Toll Road Authority
Houston
11.2024 - Current
- Build expert, dynamic knowledge of the company's products and services.
- Conduct research with available resources to satisfy customer inquiries.
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
- Processing payments, and resolving issues related to toll road accounts and services, including EZ Tag fulfillment and violation resolutions.
Personal Care Assistant
Axcess Home Care
Houston
12.2023 - 07.2024
- Catered to an elderly partially disabled client. Assisted her with personal care, which include bathroom functions, bathing, grooming, dressing, and eating.
- Assisted with prescribed healthcare plan, assisted with exercise and administering medication.
- Ensured the client's home is organized according to their needs and that safety measures are in place.
- Provided emotional support and encouragement to perform necessary tasks.
- Providing mobility assistance.
- Transporting or escorting the client to medical and other appointments.
- Monitoring and reporting changes in health behaviors.
Property Consultant
WORLD TRADE CENTER
Abuja
12.2017 - 07.2023
- Client Consultation: Understanding client needs, goals, and financial capabilities to provide tailored real estate advice.
- Market Analysis: Researching and analyzing real estate markets, property values, and investment opportunities.
- Property Identification: Identifying suitable properties for clients based on their investment criteria.
- Negotiation: Assisting clients in negotiating property purchases or sales.
- Property Management: Assisting with property management tasks, such as tenant screening and rent collection.
- Financial Advice: Providing guidance on financing options and investment strategies.
- Documentation and Compliance: Ensuring all transactions are handled according to legal and regulatory requirements.
Sales and Marketing Manager
Zenith Bank Plc
Abuja
07.2013 - 06.2017
- Marketing and sales of the banks products and services.
- Identifying of target market and potential clientele.
- Establishing and maintaining of relationship with existing and new clients.
- Detailed and accurate weekly report/presentation on market strategy, outcome and inventory.
- Achieving and surpassing of given targets.
Executive Secretary
Julius Berger Nigeria PLC
Yenagoa
11.2012 - 06.2013
- Coordinating all activities related to document control procedure, including technical documents, drawings, and commercial correspondence.
- Inputting document data into the standard registers, ensuring that the information is accurate and up to date.
- Generating various document control reports as required.
- Typing of site documents, and follow up of all the site needs.
- Making sure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and suppliers as applicable.
- Maintaining files and control logs as required by the project.
- Maintaining and updating of admin inventory, Logistics and Supply Chain process.
- Organizing the office as well as performing other secretarial duties.
Education
B.Sc - Computer Science
imo state university
Imo state, nigeria11.2010
O Levels in High School Diploma -
federal government girls college
Owerri, nigeria06.2004
Skills
- Computer skills
- Sales
- Interpersonal skills
- Data entry
- Phone etiquette
- Microsoft Word
- Organizational skills
- Caregiving
- Microsoft Office
- Microsoft Excel
- Sales analysis
- Communication skills
- Customer service
- CRM Compliant
Certification
- ANE Certification, 02/01/24, Present
- Abuse Negligence and Exploitation Competence Training Certification
- Driver's License
- CNA
- CPR, 07/01/23, 07/31/25
- Adult First Aid/CPR/AED
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
CSR - Customer Service Representative
Harris County Toll Road Authority
11.2024 - Current
Personal Care Assistant
Axcess Home Care
12.2023 - 07.2024
Property Consultant
WORLD TRADE CENTER
12.2017 - 07.2023
Sales and Marketing Manager
Zenith Bank Plc
07.2013 - 06.2017
Executive Secretary
Julius Berger Nigeria PLC
11.2012 - 06.2013
B.Sc - Computer Science
imo state university
O Levels in High School Diploma -
federal government girls college