Nora Fout
San Antonio,TX
Summary
Dynamic sales professional with a proven track record at Spectrum, excelling in inbound sales and customer relationship building. Adept at enhancing service quality and achieving goals through effective communication and strategic collaboration. Recognized for implementing process improvements that significantly boosted customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Inbound Sales Representative
Spectrum
San Antonio, TX
09.2024 - Current
- Oversaw inbound customer inquiries to assess needs and recommend suitable products.
- Developed strong product knowledge to effectively address customer questions and concerns.
- Collaborated with team members to enhance sales strategies and improve conversion rates.
- Provided exceptional service by resolving customer issues promptly and professionally.
Owner/Operator
Uber/Lyft
Detroit, MI
02.2019 - Current
- Monitored driver performance metrics to enhance service quality and rider satisfaction.
- Implemented process improvements to streamline operational workflows and reduce wait times.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Resturaunt Manager
Motown Cafe
Detroit, MI
02.2015 - 03.2019
- Oversaw daily operations to ensure high standards of service and customer satisfaction.
- Trained and mentored staff on best practices for food preparation and safety protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and executed marketing strategies to enhance brand visibility and attract new customers.
Education
GED - Culinary Arts
Job Corps
Grand Rapids, MISkills
- Inbound sales
- High-volume call centers
- Goal oriented
- Customer relationship building
Timeline
Inbound Sales Representative
Spectrum
09.2024 - Current
Owner/Operator
Uber/Lyft
02.2019 - Current
Resturaunt Manager
Motown Cafe
02.2015 - 03.2019
GED - Culinary Arts
Job Corps