Nora Hull
Blythe,CA
Summary
Dynamic professional with extensive experience in customer service and team collaboration, notably at Best Western. Proven track record in enhancing guest relations and optimizing operational efficiency. Skilled in time management and decision-making, consistently delivering exceptional service and fostering a positive environment. Committed to continuous improvement and achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Best Western
Blythe, CA
03.2024 - Current
- Greeted guests and managed check-in/check-out processes efficiently.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Maintained accurate records of reservations and room assignments.
- Coordinated with housekeeping to ensure timely room readiness for arrivals.
- Utilized reservation systems to manage bookings and update information effectively.
- Assisted in training new staff on front desk procedures and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
General Manager
Dollar General Market
Quartzsite, AZ
05.2022 - 03.2024
- Oversaw daily operations to ensure compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Implemented staff training programs to enhance team performance and customer service.
- Developed strategic promotional campaigns to drive sales and improve store visibility.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
RSS
Pilot Travel Centers
Ehrenberg, AZ
09.2016 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
High School Diploma -
Palo Verde High School
Blythe, CA06.2000
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Team collaboration
- Guest relations
- Decision-making
- Phone etiquette
Timeline
Front Desk Receptionist
Best Western
03.2024 - Current
General Manager
Dollar General Market
05.2022 - 03.2024
RSS
Pilot Travel Centers
09.2016 - 07.2023
High School Diploma -
Palo Verde High School