Nora Jackson
Hamburg,NY
Summary
Industrious Collections Specialist eager to leverage 30 years of professional experience to new role. Excellent communicator and closer with solid record of success and strong knowledge in account resolution.
Overview
14
14
years of professional experience
Work History
Collections Agent
Alliant Capital Management
Buffalo, NY
02.2020 - Current
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Advised delinquent customers on strategies for debt repayment.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
Line Cook
louis texas redhots
Hamburg, NY
03.2019 - 01.2020
- Garnished and arranged dishes into creative presentations.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Performed workstation prep prior to shift start.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
Collections Agent
william c grossman law
Amherst, NY
10.2014 - 02.2019
- Advised delinquent customers on strategies for debt repayment.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Collections Agent
primary financial
Getzville, NY
07.2010 - 08.2014
- Advised delinquent customers on strategies for debt repayment.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Resolved billing discrepancies and customer credit issues.
- Created repayment plans based on account holders' financial status and repayment abilities.
Education
Liberal Arts and Sciences
Jamestown Community College
Jamestown, NYSkills
- Delinquent Account Management
- Repayment Negotiations
- Account Auditing
- Collections Regulatory Guidelines
- Billing and Collections Best Practices
- Skip Tracing
- Staff Development
- Outbound Calling
- Account Review
- Stress Management Techniques
- Following Conversation Scripts
- Conflict Resolution Techniques
- New Hire Training
References
References available upon request.
Timeline
Collections Agent
Alliant Capital Management
02.2020 - Current
Line Cook
louis texas redhots
03.2019 - 01.2020
Collections Agent
william c grossman law
10.2014 - 02.2019
Collections Agent
primary financial
07.2010 - 08.2014
Liberal Arts and Sciences
Jamestown Community College
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