Nora Perez Aguirre
Phoenix,AZ
Summary
Bilingual Medical Assistant with over 10 years of experience in high-volume healthcare settings, specializing in patient coordination and administrative support. Expertise includes scheduling appointments,verifying insurance, and managing patient intake process. Proven ability to optimize patient flow and enhance satisfaction through effective communication and organizational skills while consistently delivering compassionate care. Recognized for strong collaborative teamwork and adaptability in dynamic healthcare environments.
Overview
12
12
years of professional experience
Work History
Medical Assistant/Scheduler
Norton Thoracic Institute
Phoenix, AZ
08.2024 - Current
- Work with clinical staff to coordinate complex specialty appointments for new patients.
- Request and scan medical records to ensure accurate patient documentation.
- Obtain authorization and coordination of benefits.
- Act as a primary liaison between patients, surgeons, and referring providers to ensure a seamless process.
- Front office registration.
- Facilitate seamless communication by efficiently screening calls, assessing patient needs, and transferring to the correct department.
Patient Financial Assistance
Banner Thunderbird Emergency Department
Phoenix, AZ
09.2021 - Current
- Facilitate financial counseling and insurance eligibility verification for emergency room patients.
- In patient/out patient and OB registration
- Navigate government programs including Medicare and AHCCCS to secure patient coverage.
Back Office Medical Assistant
Desert Bloom Family Medicine
Phoenix, AZ
11.2016 - 08.2023
- Performed clinical back-office duties including triaging, vitals, and assisting with minor in office procedures.
- Referrals and prior authorizations for diagnostic testing and specialist visits.
Insurance Verification / ophthalmic assistant
Nationwide Vision
Phoenix, AZ
10.2014 - 11.2016
- Verified vision eligibility benefits to ensure accurate patient billing.
- Measuring visual acuity, checking eye pressure, assessing pupils, and performing basic vision tests.
Medical Assistant Extern
Phoenix Internal Medicine
Phoenix, AZ
01.2015 - 01.2016
- Completed 180 hours of hands-on clinical experience, mastering patient intake and EHR documentation.
Education
Graduate - Medical Assistant Program
Carrington College
Phoenix, AZ01-2015
Skills
- Administrative: In Office Appointment Coordination, Referrals, Insurance Verification (Medicare/AHCCCS), Authorizations
- Clinical: Patient Intake/Triaging, Vital Signs Monitoring, Sterile Field Preparation, Lab Specimen Collection
- Technical: EMR (Athena, Cerner, FirstNet, EcareNext, MS4), Microsoft 365 (Word,Excel,Outlook, PowerPoint), Google Workspace,
- Interpersonal: Bilingual (English/Spanish), Conflict Resolution, Patient Education, Financial Counseling
- HIPAA compliance
- Strong multitasking abilities
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Scheduler
Norton Thoracic Institute
08.2024 - Current
Patient Financial Assistance
Banner Thunderbird Emergency Department
09.2021 - Current
Back Office Medical Assistant
Desert Bloom Family Medicine
11.2016 - 08.2023
Medical Assistant Extern
Phoenix Internal Medicine
01.2015 - 01.2016
Insurance Verification / ophthalmic assistant
Nationwide Vision
10.2014 - 11.2016
Graduate - Medical Assistant Program
Carrington College