Nora Rayyashi
Glastonbury,Connecticut
Summary
Effective Student committed to learning, developing skills in Psychological sciences. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Proven leader with extensive experience at CVS Health, adept in conflict resolution and schedule management. Excelled in training employees, enhancing customer satisfaction, and streamlining operations. Demonstrated critical thinking and strong communication, achieving significant improvements in efficiency and service quality.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
CVS Health
2023.07 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Actively manage and delegate tasks for up to 7 workers at one time.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints, questions, concerns, and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Collaborated with other leaders and executives to direct workflow and support operations.
Cashier
Highland Park Market
2021.08 - 2022.06
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Member
McDonald's Restaurant
2020.07 - 2021.06
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Bachelor of Science - Psychology
Eastern Connecticut State University
Willimantic, CT05.2026
Skills
- Training and mentoring
- Schedule Management
- Goal Setting and Tracking
- Conflict Resolution
- Strong verbal and written communication
- Creative Problem-Solving
- Decision-making capabilities
- Critical Thinking
- Relationship Building
Hobbies
I am a collector of hobbies, so there isn't much I haven't tried in terms of creative endeavors, but mainly, I love to read and write. On average I read around two books per week, even while balancing my school, work, and personal schedule. I also love writing, particularly creative writing, and even studied abroad for a creative writing program at the Florence University of the Arts in Florence, Italy.
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Shift Supervisor
CVS Health
2023.07 - Current
Cashier
Highland Park Market
2021.08 - 2022.06
Crew Member
McDonald's Restaurant
2020.07 - 2021.06
Bachelor of Science - Psychology
Eastern Connecticut State University
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