Nora Rodriguez
Manor,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, notably at Quik Wash Laundry. Excelled in conflict management and strategic planning, achieving top performer status by consistently exceeding sales targets. Skilled in multi-line telephone systems and fostering trust-based relationships, demonstrating a strong blend of technical support and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Quik Wash Laundry
Austin, TX
06.2013 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Sales Representative
Melrose Family Fashion
Austin, TX
04.2010 - 06.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Education
High School Diploma - Business Relations
Crockett High School
Austin, TX05.2010
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Office Organization
- File Organization
- Front Office Management
- Sensitive information handling
- Work Prioritization
- Administrative Support
- Initiative-taking
- Complex Problem-Solving
- Skilled in Software
- Multi-Line Telephone Systems
- Conflict Management
- Technical Support
- Word Processing
- Inventory Control
- Strategic Planning
- Spreadsheet tracking
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Quik Wash Laundry
06.2013 - Current
Sales Representative
Melrose Family Fashion
04.2010 - 06.2013
High School Diploma - Business Relations
Crockett High School