Nora Sanchez-Castaneda
West Liberty,IA
Summary
Experienced retail manager with a proven track record at Kohl's, skilled in team leadership, strategic planning, and enhancing customer satisfaction. Demonstrates a strong ability to resolve conflicts, mentor teams, and drive operational improvements. Known for exceeding performance targets through effective employee training and engagement.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Kohl's
Coralville, IA
12.2021 - 12.2024
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Resolved customer issues through empathetic listening, recording details and providing solutions.
Operations Supervisor
Kohl's
Coralville, IA
10.2021 - 12.2021
- Managed warehouse operations, ensuring timely order fulfillment, and shipping.
- Led a team of 6-10 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
Hardlines Area Supervisor
Kohl's
Coralville, IA
05.2019 - 10.2021
- Provided accurate information to customers following thorough merchandise research.
- Conducted department walks to assess and remedy factors such as cleanliness, inadequate stock levels, and poor merchandising.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
Education
Applied Human Services
University of Iowa
Iowa City, IASkills
- Strategic planning
- Team leadership
- Customer satisfaction
- Mentoring and coaching
- Conflict Resolution
- Problem-solving
- Verbal and written communication
- Shift scheduling
Languages
Spanish
Native/ Bilingual
Affiliations
- Participated in Kohl's Care Volunteer Program
Timeline
Assistant Store Manager
Kohl's
12.2021 - 12.2024
Operations Supervisor
Kohl's
10.2021 - 12.2021
Hardlines Area Supervisor
Kohl's
05.2019 - 10.2021
Applied Human Services
University of Iowa
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