Norah Savage
Mankato,MN
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
Overview
5
5
years of professional experience
Work History
Administrative Assistant, Bookkeeping
FamilyTradition Flooring
Rochester, Minnesota
08.2022 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Restaurant Waiter
Sparetime Entertainment
Owatonna, Minnesota
04.2021 - 07.2022
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Resolved customer complaints in a polite manner according to company policy.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Participated in special events such as banquets or catering functions held outside the restaurant premises.
Host
Lava Burger
Owatonna, Minnesota
09.2019 - 04.2021
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Stocked server areas with supplies before, during and after shifts.
- Accepted payments from guests for dine-in and take-out foods.
Education
Bachelor of Science - Accounting And Finance
Minnesota State University, Mankato
Mankato, MN06-2027
Some College (No Degree) - Liberal Arts And General Studies
Rochester Community And Technical College
Rochester, MNSkills
- Professional phone etiquette
- Strong interpersonal skills
- Scheduling
- Bookkeeping
- Workflow Optimization
- POS operation
- Food safety understanding
- Banquet Coordination
- Positive and professional
- Calendar Management
- Team Collaboration
- Service Quality
Affiliations
- Play COED volleyball
- Member of Women in Business Club
- Visiting local farmer's markets/ local events
- Toy's for Tot's volunteer
References
References available upon request.
Timeline
Administrative Assistant, Bookkeeping
FamilyTradition Flooring
08.2022 - Current
Restaurant Waiter
Sparetime Entertainment
04.2021 - 07.2022
Host
Lava Burger
09.2019 - 04.2021
Bachelor of Science - Accounting And Finance
Minnesota State University, Mankato
Some College (No Degree) - Liberal Arts And General Studies
Rochester Community And Technical College
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