Summary
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Norah Sothern

Saint Paul,MN

Summary

Hardworking hostess offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Work History

Restaurant Hostess

Applebee's Neighborhood Grill & Bar
Ames, Iowa
02.2024 - 05.2024
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Reset tables in a timely manner with clean silverware, napkins and condiments.
  • Swept floors and removed garbage from dining area.
  • Performed opening duties including setting up side stations for service staff.
  • Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.

Babysitter

Family Members
Cumberland, WI
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Tailoring activities based on the individual needs of each child under care.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Teaching good manners by setting clear expectations for behavior in various settings.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Remaining alert at all times while caring for multiple children simultaneously.

This job is an ongoing once-in-a-while thing where my aunts and uncles will sometimes leave their kids with me when they go out for a couple hours. I enjoy doing it and became super close with the kids. When I babysit, it's anywhere from 2-7 kids at one time.

Education

High School Diploma -

Irondale Senior High School
New Brighton, MN
06-2023

Iowa State University
Ames, IA

Skills

  • High-volume dining
  • Guest Relations Management
  • Dining crew workflow optimization
  • Table setting arrangements
  • Conflict Resolution
  • Reservation coordination
  • Item promotion
  • Table Bussing
  • Greeting guests
  • Menu presentation
  • Handling Complaints
  • Relationship Building
  • Active Learning
  • Supply Restocking

Affiliations

  • Played hockey from ages 5-18
  • Played lacrosse from ages 9-18

Accomplishments

  • Was on the A Honor-Roll all through middle school and high school

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Restaurant Hostess

Applebee's Neighborhood Grill & Bar
02.2024 - 05.2024

Babysitter

Family Members

High School Diploma -

Irondale Senior High School

Iowa State University
Norah Sothern