Noralyn Guevarra
Hercules,CA
Summary
Recognized as thorough in gathering borrower information, verifying loan documents, and reviewing file documentation. Superior leadership and communication skills, easily interacts with all levels of the company, as well as, agencies, clients, and vendors. Areas of expertise include: Regulatory Compliance, Coaching and Mentoring, Portfolio Management, Financial Analysis, Training and Development, Document Analysis
Overview
21
21
years of professional experience
Work History
Sales Associate
Ups Store
Walnut Creek, CA
08.2025 - Current
- Assisted customers with product selection and service inquiries, enhancing overall satisfaction.
- Managed cash register operations efficiently, ensuring accurate transactions and balanced drawers.
- Maintained inventory levels through regular stock checks and replenishment initiatives.
- Trained new associates on store procedures and customer service standards, fostering a collaborative team environment.
- Streamlined document verification processes to improve efficiency and accuracy in service delivery.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
Senior Program Officer
BMO Bank of Montreal Enterprise Risk & Portfolio Management
San Ramon, CA
07.2022 - 09.2024
- Coordinate timely revision and annual reviews of policies, procedures or processes.
- Built strong relationships with stakeholders through effective communication and collaboration.
- Facilitated stakeholder engagement through meetings, presentations, and reports, promoting transparency and trust among partners.
- Collaborated with internal departments to ensure alignment of objectives and seamless integration of program initiatives.
GTS Officer
Bank of the West
San Ramon, CA
03.2021 - 06.2022
- Interacted well with customers to build connections and nurture relationships.
- Reconciles letter of credit billings to provide accurate billings.
- Review past due letters of credit fees and obtain to correct invoices for Relationship Managers.
- Works with Quality Assurance Group on quarterly Reg W transactions to ensure pricing matches approved pricing requests.
Business Analyst Associate
Bank of the West
San Ramon, CA
02.2020 - 02.2021
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
CBG Loan Administrator Specialist II
Bank of the West
San Ramon, CA
05.2013 - 06.2018
- Processed advances and payments on FileNet.
- Completed partial and full Reconveyances on iLienRED.
- Assisted Relationship Managers on locating misapplied payments on AFS.
- Processed UCC-3 terminations on iLien Solutions.
- Handled extensions and renewals of ACH and corporate card loans on HIVE.
- Trained new employees on department functions.
Construction Loan Operations Processor III
Bank of the West
San Ramon, CA
04.2005 - 04.2013
- Processes transactions on CLCS and AFS including lot payoffs, monthly interest/principal payments, disbursements and transfers as well LIBOR rate options transactions.
- Issues cashier's checks on Touch Point Teller.
- Verifies new loans, extensions and modification documents to the systems.
- Serves as a tester for the KIC disaster recovery.
- Distributes work as as needed when received.
Education
High School Diploma -
John Swett High School
Crockett, CA06.1998
Skills
- Regulatory Compliance
- Coaching and Mentoring
- Portfolio Management
- Financial Analysis
- Training and Development
- Document Analysis
- Department collaboration
- Notarial acts
Previous Professional Experience
- Bank of the West, Concord, CA, Operations Payment Processor, Achieved recognition as the 'Top Producing' payment processor for the year in the department.
- Nelson Staffing Solutions, Pleasant Hill, CA, File Clerk
Timeline
Sales Associate
Ups Store
08.2025 - Current
Senior Program Officer
BMO Bank of Montreal Enterprise Risk & Portfolio Management
07.2022 - 09.2024
GTS Officer
Bank of the West
03.2021 - 06.2022
Business Analyst Associate
Bank of the West
02.2020 - 02.2021
CBG Loan Administrator Specialist II
Bank of the West
05.2013 - 06.2018
Construction Loan Operations Processor III
Bank of the West
04.2005 - 04.2013
High School Diploma -
John Swett High School