Overview
Work History
Education
Skills
References
Timeline
Generic

Nora Tahiraj

Richland,WA

Overview

5
5
years of professional experience

Work History

Shift Lead

Dairy Queen Grill & Chill
Richland, Washington
03.2023 - Current
  • Trained new employees on food preparation and customer service standards.
  • Supervised team members during busy shifts to ensure smooth operations.
  • Implemented cleaning procedures to uphold hygiene and safety standards.
  • Assisted in resolving customer complaints to enhance satisfaction and loyalty.
  • Performed opening and closing procedures such as opening/locking doors and counting money.
  • Delegated tasks to employees and monitored activities and task completion.

Crew Member

Dairy Queen Grill & Chill
Richland, Washington
04.2021 - 02.2023
  • Prepared and served food items following safety and quality standards.
  • Provided excellent customer service and addressed customer inquiries promptly.
  • Maintained cleanliness of dining area and food preparation stations.
  • Operated cash register and processed customer transactions accurately.
  • Stocked inventory and organized supplies for smooth daily operations.
  • Gathered and organized all truck orders from Sysco to restaurant storage spaces

Volunteer

B5 Learning Center
Kennewick, Washington
11.2025 - Current
  • Assisted learners with reading comprehension, writing practice, and vocabulary development, helping build confidence in English communication
  • Supported refugee and immigrant students through one-on-one and small-group tutoring in English, homework help, and academic skill-building.
  • Collaborated with staff to create a welcoming and supportive environment for students adjusting to new educational and cultural systems
  • Built trusting relationships with children and families by using patience, active listening, and culturally sensitive communication

Education

Bachelor of Science - Psychology

Washington State University
Richland, WA
12-2025

Associate of Arts and Sciences -

Columbia Basin College
Pasco, WA
06-2023

Skills

  • Customer service
  • Cultural sensitivity
  • Staff supervision
  • Teamwork and collaboration
  • Data Analysis
  • Adaptability
  • Albanian: Native/Bilingual

References

References available upon request.

Timeline

Volunteer

B5 Learning Center
11.2025 - Current

Shift Lead

Dairy Queen Grill & Chill
03.2023 - Current

Crew Member

Dairy Queen Grill & Chill
04.2021 - 02.2023

Bachelor of Science - Psychology

Washington State University

Associate of Arts and Sciences -

Columbia Basin College
Nora Tahiraj