Norma Chase

THE RESULTS COMPANY

Sales Representative January 2020 – Present

Supported multiple national organizations including Comcast/Xfinity and Pearson Education while consistently building customer relationships and driving sales growth.

Pearson Education (2023 – Present)

• Conduct consultative sales outreach and customer engagement to support Pearson educational solutions.
• Manage a robust sales pipeline from prospecting through adoption and customer retention.
• Utilize CRM systems to document customer interactions, track opportunities, forecast activity, and maintain accurate records.
• Deliver virtual product demonstrations showcasing digital learning platforms and educational technology solutions.
• Partner with cross-functional teams to support customer satisfaction and implementation initiatives.
• Research, identify, and engage prospective customers through strategic outreach campaigns.
• Maintain ongoing follow-up activities to increase conversion rates and strengthen customer relationships.
• Analyze customer feedback and market trends to identify opportunities for increased adoption and engagement.
• Collaborate with colleagues to develop sales strategies and improve overall business performance.
• Consistently demonstrate strong communication, time management, and organizational skills in a fast-paced environment.
  

Comcast/Xfinity (2020 – 2023)

• Generated new business through proactive prospecting and consultative sales conversations.
• Built and maintained customer relationships that increased revenue opportunities.
• Conducted needs assessments and recommended solutions tailored to customer requirements.
• Exceeded performance expectations through effective pipeline management and strategic follow-up.
• Managed customer concerns and resolved issues while maintaining high customer satisfaction levels.

• Developed strong teamwork, time management, and multitasking skills in a fast-paced environment.
• Assisted with training new employees and maintaining operational excellence.
• Demonstrated accountability, organization, and attention to detail while meeting daily performance standards.