Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norma Guerrero

San Ramon,CA

Summary

Accomplished Patient Care Coordinator with a proven track record at Stanford Health Care, enhancing patient satisfaction through critical thinking and exceptional organizational skills. Expert in interdepartmental collaboration and process improvements, significantly streamlining the living kidney donor process. Fluent in Spanish.

Overview

25
25
years of professional experience

Work History

Patient Care Coordinator

Stanford Health Care
08.1999 - Current
  • Maintain sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Streamline communication between patients and members of the living kidney donor team ensuring timely responses to inquiries and concerns.
  • Collaborate with interdisciplinary teams to create seamless transitions between various stages of the living kidney donor process
  • Act as a knowledgeable resource for patients seeking information about the living kidney donor process.
  • Train new staff and provide learning tools needed for position.

Education

Medical Assisting

Santa Barbara Vocational College
Fremont, CA
06.1994

High School Diploma -

James Logan High School
Union City, CA
06.1989

Skills

  • Critical Thinking Skills
  • Spanish Fluency
  • Organizational Skills
  • Patient Care Coordination
  • New Hire Training
  • Medical Data Collection
  • Interdepartmental Collaboration
  • Process Improvements

Timeline

Patient Care Coordinator

Stanford Health Care
08.1999 - Current

Medical Assisting

Santa Barbara Vocational College

High School Diploma -

James Logan High School
Norma Guerrero