Norma-Jean Goldinger
Severn,Maryland
Summary
Dynamic and results-oriented professional with experience at The Grill at Quarterfield Station, adept in customer service and strong multitasking. Offering strong organizational and multitasking capabilities, eager to learn and grow in office environment. Contributes foundational understanding of office software and ability to quickly adapt to new tasks and responsibilities.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
The Grill at Quarterfield Station
06.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Math Department Intern
Karla Landau
09.2023 - 05.2024
- Maintained accurate records of departmental files and documents, ensuring easy access to information when needed.
- Took inventory of books and other class-related items
- Handled sensitive information with discretion while maintaining confidentiality at all times.
- Adapted quickly to new software programs and tools required for the role, ultimately improving departmental workflows and efficiency.
- Sorted and organized files, spreadsheets, and reports.
- Input data into spreadsheets and databases.
Fundraiser Leader for St Jude
Virginia Sutherin
04.2023 - 02.2024
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Planned and implemented fundraising events.
- Utilized moderate Spanish-speaking skills to secure donations.
Education
High School Diploma -
Old Mill High School
Millersville, MD06-2024
Skills
- Customer service
- Strong multitasking
- Guest engagement
- Active learning
- Scheduling
- Guest complaint resolution
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Hostess
The Grill at Quarterfield Station
06.2024 - Current
Math Department Intern
Karla Landau
09.2023 - 05.2024
Fundraiser Leader for St Jude
Virginia Sutherin
04.2023 - 02.2024
High School Diploma -
Old Mill High School
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