Norma Medina
Alsip,IL
Summary
Experienced and ambitious professional who works to develop the operational efficiency of the organization. Accurate, precise and ethical in all work assignments. Demonstrated ability to work collaboratively, and an ability to prioritize tasks and meet deadlines. Offers exceptional organizational, communication, leadership and customer service skills.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Family Dollar
07.2025 - 11.2025
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored team members to enhance productivity and service quality.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Implemented cost-saving initiatives that improved operational efficiency across departments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Burlington
09.2024 - 08.2025
- Assisted customers in selecting apparel, enhancing overall shopping experience.
- Maintained merchandise displays, ensuring compliance with visual standards.
- Processed transactions accurately using point-of-sale systems.
- Provided product knowledge to customers, fostering informed purchasing decisions.
- Trained new associates on store procedures and customer engagement techniques.
Aide
Hayt Elementary School
03.2021 - 06.2022
- Offered caring companionship and emotional support.
- Supported children's development by encouraging teamwork and understanding of others.
- Observed and monitored children's activities.
Floral Manager and Cashier
Pete's Fresh Market
06.2013 - 08.2020
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep flowers and plants stocked with necessary items and avoid running out of in-demand products.
- Oversee and maintain all plants; watering, cutting dead leaves, changing buckets for the bouquets.
- Creatively arrange all the floral arrangements
Manager and Cashier
Just For Kidz
11.2009 - 08.2013
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed, motivated, coached, and evaluated employees.
- Provided customer assistance and support and responded to resolve any customer complaints.
- Maintained accuracy and efficiency in duties, including cash handling, product scanning and processing.
- Prepared sales, payroll reports and maintained confidential personnel files.
Receptionist/Clerical Aide
Chicago Heights Dental Group
01.2008 - 04.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled and confirm appointments and checked in patients.
Cashier
Pete's Fresh Market
09.2005 - 03.2007
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma - Cosmetology
Don Roberts Beauty School
Schererville, IN2002
High School Diploma -
George Washington High School
Chicago, IL06.1994
Skills
- Leadership
- Management
- Teamwork
- Motivation
Skills
- Customer Service and Relations
- Fluent in Spanish and English
Timeline
Assistant Manager
Family Dollar
07.2025 - 11.2025
Sales Associate
Burlington
09.2024 - 08.2025
Aide
Hayt Elementary School
03.2021 - 06.2022
Floral Manager and Cashier
Pete's Fresh Market
06.2013 - 08.2020
Manager and Cashier
Just For Kidz
11.2009 - 08.2013
Receptionist/Clerical Aide
Chicago Heights Dental Group
01.2008 - 04.2009
Cashier
Pete's Fresh Market
09.2005 - 03.2007
High School Diploma - Cosmetology
Don Roberts Beauty School
High School Diploma -
George Washington High School