Summary
Overview
Work History
Education
Skills
Property Management Software
Languages
Timeline
Receptionist
Norma Resendiz

Norma Resendiz

Property Management
San Antonio,Texas

Summary

Detail-oriented and organized Property Manager with solid background in multi-family properties managing diverse property of portfolios. Expertise in coordinating maintenance, leasing, and financials needs, ensuring smooth operations and high resident satisfaction. Known for strong team collaboration and adaptability to changing needs.

Overview

14
14
years of professional experience

Work History

Property Manager

Silverstone Management
06.2022 - Current
  • As a Property Manager, my responsibilities typically revolve around overseeing multiple properties, supervising and managing th day-to-day operations
  • Coordinate with on-site staff to address maintenance issues, repairs, and tenant concerns promptly and efficiently.
  • Prepare regular reports, updates, communicate effectively with Regional Manager and owners.
  • Develop and execute strategic plans, goals, and initiatives to optimize property performance, enhance asset value, and support growth and expansion of the property portfolio within the region.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Property Manager

South Point Apartments
03.2019 - 12.2021
  • Supervising and managing day-to-day operations address maintenance issues, repairs, and tenant concerns promptly and efficiently.
  • Collaborate with leasing team to develop and implement marketing strategies to attract and retain tenants, maintaining positive relationships to ensure tenant satisfaction and retention.
  • Conduct regular property inspections.
  • Stay updated on local, state, and federal laws, regulations, and industry standards related to property management, fair housing, safety codes, and environmental compliance.
  • Provide leadership, guidance, and training.

Community Manager

Highland Commercial Prop.
10.2011 - 03.2019
  • Managing the day-to-day operations address maintenance issues, repairs, and tenant concerns promptly and efficiently
  • Collaborate with the leasing team to develop and implement marketing strategies to attract and retain tenants, maintaining positive relationships to ensure tenant satisfaction and retention.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.

Education

Palo Alto College
San Antonio, TX

Skills

Property management

Property inspections

Customer service-focused

Rent collection

Lease renewals

Exceptional oral and written communication skills

Tenant relations

Staff management

Leasing and sales

Eviction procedures

Tenant and eviction laws

Marketing and advertising

Maintenance coordination

Valid Texas driver's license

Fair housing compliance

Budget preparation

Code compliance

Property Management Software

  • Resman
  • Rent Manager
  • Appfolio
  • Valence
  • Bluemoon
  • Realpage

Languages

Spanish
Native or Bilingual

Timeline

Property Manager

Silverstone Management
06.2022 - Current

Property Manager

South Point Apartments
03.2019 - 12.2021

Community Manager

Highland Commercial Prop.
10.2011 - 03.2019

Palo Alto College

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