Hi, I’m
Norma Resendiz
Property Management
San Antonio,Texas
Summary
Detail-oriented and organized Property Manager with solid background in multi-family properties managing diverse property of portfolios. Expertise in coordinating maintenance, leasing, and financials needs, ensuring smooth operations and high resident satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
14
years of professional experience
Work History
Silverstone ManagementSan Antonio, TX
Property Manager
06.2022 - Current
Job overview
- As a Property Manager, my responsibilities typically revolve around overseeing multiple properties, supervising and managing the day-to-day operations
- Coordinate with on-site staff to address maintenance issues, repairs, and tenant concerns promptly and efficiently.
- Prepare regular reports, updates, communicate effectively with Regional Manager and Owners.
- Develop and execute strategic plans, goals, and initiatives to optimize property performance, enhance asset value, and support growth and expansion of the property portfolio within the region.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Oversaw property operations, ensuring compliance with regulations and company policies.
South Point ApartmentsSan Antonio, TX
Property Manager
03.2019 - 12.2021
Job overview
- Supervising and managing day-to-day operations address maintenance issues, repairs, and tenant concerns promptly and efficiently.
- Collaborate with leasing team to develop and implement marketing strategies to attract and retain tenants, maintaining positive relationships to ensure tenant satisfaction and retention.
- Conduct regular property inspections.
- Stay updated on local, state, and federal laws, regulations, and industry standards related to property management, fair housing, safety codes, and environmental compliance.
- Provide leadership, guidance, and training.
Highland Commercial Prop.
Community Manager
10.2011 - 03.2019
Job overview
- Managing the day-to-day operations address maintenance issues, repairs, and tenant concerns promptly and efficiently
- Collaborate with the leasing team to develop and implement marketing strategies to attract and retain tenants, maintaining positive relationships to ensure tenant satisfaction and retention.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
Education
Palo Alto CollegeSan Antonio, TX
University Overview
- Texas Notary Public
- CAM and Fair Housing Credentials ( TAA/NAA )
- San Antonio Medical Assistant Graduate
Skills
- Property management and daily operations oversight
- Conducting detailed property inspections
- Delivering high-quality, customer-focused service
- Rent collection and financial tracking
- Managing lease renewals and retention strategies
- Building and maintaining strong tenant relations
- Staff supervision, training, and performance management
- Leasing, sales, and occupancy growth strategies
- Knowledge of tenant rights and eviction laws
- Marketing and advertising for property visibility
- Coordinating maintenance and vendor services
- Compliance with fair housing regulations
- Budget preparation and expense management
- Valid Texas driver’s license
Property Management Software
- Rent Manager
- Resman
- Appfolio
- Valence
- CRM
- Bluemoon
- Realpage
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Silverstone Management
06.2022 - Current
Property Manager
South Point Apartments
03.2019 - 12.2021
Community Manager
Highland Commercial Prop.
10.2011 - 03.2019