Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Norma Jean Rendon

Cibolo,TX

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to the job. Offering 10 years of experience and proven history in providing exceptional customer service. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Certified Pharmacy Technician

Walgreens Pharmacy
08.2020 - Current
  • Supervised pharmacy technicians and coordinated day-to-day assignments.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.

Billing Specialist

A Community Walgreens Pharmacy
03.2022 - 09.2023
  • Maintain and promote patient medication adherence within Asembia data base
  • Maintain patient records and application status for diabetic supplies processed through Medicare.
  • Direct patients to all possible cost saving measures for high price medications.
  • Cordate and process medication deliveries.

Certified Pharmacy Technician

Walgreens
05.2014 - 11.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.

Education

Bachelor of Science - Mathematics

The University of Texas At San Antonio
San Antonio, TX

Associate of Science - Biology Pre-Pharmacy

San Antonio College
San Antonio, TX
12.2013

High School Diploma -

Byron P Steele II High School
Cibolo, TX1
06.2010

Skills

  • Data Entry
  • Patient Profile Setup
  • Answering and Routing Calls
  • Recordkeeping and Documentation
  • Inventory Management
  • Detail-Oriented
  • Customer Service
  • Medical Insurance Claims Processing
  • Team Coordination
  • Employee Training
  • Mathematical Reasoning
  • Equipment Cleaning and Maintenance

Certification

  • CPhT - Certified Pharmacy Technician with PTCB
  • Certified Pharmacy Technician with the Texas State Board
  • Certified Pharmacy Technician with the Georgia State Borad
  • CPR certified
  • Immunization Certified Technician

Timeline

Billing Specialist

A Community Walgreens Pharmacy
03.2022 - 09.2023

Senior Certified Pharmacy Technician

Walgreens Pharmacy
08.2020 - Current

Certified Pharmacy Technician

Walgreens
05.2014 - 11.2019

Bachelor of Science - Mathematics

The University of Texas At San Antonio

Associate of Science - Biology Pre-Pharmacy

San Antonio College

High School Diploma -

Byron P Steele II High School

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Norma Jean Rendon