Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norman Hart

Prairie,MS

Summary

Experienced call center professional with strong focus on team collaboration and achieving results. Adept at leading teams, optimizing workflows, and enhancing customer satisfaction. Known for adaptability and reliability in dynamic environments. Expertise in conflict resolution, performance management, and strategic planning.

Overview

7
7
years of professional experience

Work History

Production Worker

Ashley Furniture Warehouse
08.2019 - 03.2022
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.

Shipping and Receiving Worker

United Furniture Industries
03.2014 - 08.2019

Inventory control of recliners, including unloading and locating for shipment fills

  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Worked fast to complete tasks and meet daily deadlines.

Hard Count Asst Supervisor

Club Cal Neva Casino
03.2006 - 01.2014
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Responsible for the accurate count of monet from slot & table games

Call Center Manager

Pizza BYTES, Inc
06.1998 - 08.2004
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Recruited, trained and onboarded new agents, maintaining exceptional cutomer service standards.

Education

HS Diploma - College Prep

Piedmont Hills High School
San Jose
06.1977

Skills

  • Complaint resolution
  • Call monitoring
  • Call center customer service
  • Type 50 wpm
  • Great team member

Timeline

Production Worker

Ashley Furniture Warehouse
08.2019 - 03.2022

Shipping and Receiving Worker

United Furniture Industries
03.2014 - 08.2019

Hard Count Asst Supervisor

Club Cal Neva Casino
03.2006 - 01.2014

Call Center Manager

Pizza BYTES, Inc
06.1998 - 08.2004

HS Diploma - College Prep

Piedmont Hills High School
Norman Hart