Norman Stewart

• Oversaw daily operations of paddlesport retail and rental services.
• Managed inventory levels and ensured product availability for customers.
• Developed employee schedules to optimize staffing and service quality.

• Responsible for the safety and guest satisfaction of over 17,000 rentals a season

• Managed and maintained our social media platforms with over 12,000 followers

• Oversaw project schedules and coordinated subcontractor activities for timely completion.
• Managed project budgets and tracked expenses to ensure financial compliance.
• Conducted site inspections to enforce safety standards and regulatory compliance.

• Ordered materials and delivered to job sites

• Assisted customers with service inquiries and vehicle maintenance needs.
• Scheduled service appointments and managed customer follow-ups effectively.
• Communicated service options clearly to customers, enhancing their understanding.
• Collaborated with technicians to ensure timely completion of services requested.
• Maintained accurate records of customer interactions and service history.
• Provided product knowledge to customers regarding vehicle features and services.
• Resolved customer concerns promptly, ensuring a positive service experience.
• Coordinated with parts department for timely availability of necessary components.
• Promptly responded to customer inquiries via phone, email or in person.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.

• Oversaw daily operations of reconditioning processes and workflows.
• Managed team training to enhance skills and knowledge in vehicle reconditioning.
• Coordinated with departments to streamline inventory management and parts ordering.

• Responsible for work flow of 12 technicians getting vehicles ready for resale

• Implemented quality control measures to ensure vehicle standards met dealership requirements.
• Evaluated staff performance and provided constructive feedback for continuous improvement.
• Collaborated with sales teams to ensure timely vehicle readiness for customer delivery.
• Maintained compliance with safety regulations and dealership policies during operations.
• Implemented cost-saving measures without compromising quality or customer satisfaction.
• Assisted customers with inquiries related to their vehicle's condition after reconditioning was complete.

• Managed inventory levels to ensure availability of essential parts.
• Coordinated with suppliers to source quality automotive components efficiently.
• Oversaw order processing and fulfillment to maintain service standards.
• Developed relationships with vendors to enhance supply chain communication.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Maintained records of all orders placed, received, and shipped.
• Organized and monitored inventory levels of parts, tools, and supplies.